Derrick Winrow, Sr. Email & Phone Number

1100 K Street, Suite 101, Sacramento, CA 95814

Responsible for supervising and analyzing the delivery of various administrative and operational support services while developing organizational policies and procedures, general operations, and personnel processes. Supervision for a variety of internal operations as well as lead or collaborate on special projects. Specific duties include: Supervision of.

Support VSP Global by ensuring the current workforce productivity solutions and services (Employee portal, intranet applications, social collaboration tools, document management and service management) are effectively supported and that strategies and plans are in place for needed future capabilities. Also responsible for overall personnel management of.

Stockton, California Area

• Responsible for developing increased efficiencies in the helpdesk & desktop functions, as well as, focusing on corporate support service policies and strategies. Notable project accomplishments: * Transitioned external.
• Process development; Continual improvement of customer service & delivery of services
• Responsible for general performance reporting, budget forecasting
• Hardware procurement for corporate infrastructure
• Corporate computer and printer leasing coordination
• Seamless team integration across multiple site locations

Stockton, California Area

• Managed the coordination and execution of all IT related activities for the organization including, but not limited to, desktop computing, helpdesk support and telecommunications. Notable accomplishments:* Coordinated.
• Employee development, performance management, salary administration (6-8 direct reports)
• Process development; Continual improvement of customer service & delivery of services
• On Call 24x7; Flexibility to work different shifts and overtime
• Seamless team integration across multiple site locations
• Vendor management and invoice payment processing

Stockton, California Area

• The Client Support Analyst provided support and maintenance for end users within the organization’s desktop computing environment. This included installing, diagnosing, repairing, maintaining, and upgrading of all PC.
• PC installation / configuration / repair
• Desktop imaging and deployment
• New hire orientation / User training
• On Call 24x7; Flexibility to work different shifts and overtime
• Asset listing / maintenance

Sacramento Service Management Center (SSMC) - Rancho Cordova, CA.

• I was responsible for management of the business relationship between EDS and a specific set of clients/customers by responding to all support related activities, requests, projects and problem resolution issues.Skill.
• Coordinated problem resolution and escalation procedures / processes
• Project & Change Management
• Facilitated adherence to metrics and SLA’s (Service Level Agreements)
• On Call 24x7; Flexibility to work different shifts / schedules

Sacramento Service Management Center (SSMC) - Rancho Cordova, CA.

• I was responsible for the nightly supervision of the mainframe and midrange operation s for the company’s system monitoring, tape operations, and resource management teams. Skill details:
• Personnel shift scheduling
• Administered salary and performance review, assisted in career development
• Coordinated problem resolution and escalation procedures (RTOPS – Response to Operational Problems)
• Maintained budget forecast to ensure forecast met corporate guidelines
• Responsible for Mainframe and Midrange systems monitoring located in (3) separate geographical areas

Woodland Output Print Center (WOPC) - Woodland, CA.

• I was responsible for continuing to manage the organization's printing processes and customer relationships with our primary customers, Blue Shield of California and Medi-cal and more importantly, to oversee the print.
• Acted as consolidation consultant for print center migration
• Updated and maintained shift schedules for 30+ employees
• Coordinated knowledge transfer between EDS and Anacomp for microfiche outsourcing project
• Client relations (Blue Shield of California – Automated Mail)

Sacramento Service Management Center (SSMC) - Rancho Cordova, CA.

• I was responsible for working closely with various teams and the decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects.
• Coordinated process and procedural improvements
• Assisted in new business implementation
• Established training & career development for Server Monitoring teams
• Communicated with clients regarding server monitoring and escalation processes

Woodland Output Print Center (WOPC) - Woodland, CA.

• I was responsible for the personnel management of the print center staff as well as ensuring all print delivery SLAs were met. As the overall Print Center manager, I supervised the organization's printing processes and.
• Maintained the Quality Management System
• Maintained Profit and Loss Outlook for site expenditures
• Personnel administration; Career development, Salary and performance reviews for Administrative staff, Professional Technicians, and first level Managers across multiple shifts
• Communicated with internal and external clients regarding print operations and delivery

Woodland Output Print Center (WOPC) - Woodland, CA

• I was responsible for the operation of print related equipment and peripherals for the production of hard copy output that our team packaged for daily shipment to a multitude of customers through California.Skill.
• Managed/prioritized print queues by account
• Prepared, processed, and packaged hardcopy output for shipment
• Performed team lead duties (personnel administration and scheduling)
• Operated: 3800/3900 laser printers, 4248/6262 impact printers, XFP2000 & Data Master machines

Bachelor Of Arts (B.A.), Art/Art Studies, General

Diploma, Regular/General High School/Secondary Diploma Program

Education record

Training received while employed at Diamond Foods, Inc., Various Microsoft E-Learning courses: Introduction to Windows 7, Windows 7.