Derrick Winrow, Sr. Email & Phone Number

1100 K Street, Suite 101, Sacramento, Ca 95814

Responsible for supervising and analyzing the delivery of various administrative and operational support services while developing organizational policies and procedures, general operations, and personnel processes. Supervision for a variety of internal operations as well as lead or collaborate on special projects. Specific duties include: Supervision of professional, technical, and support staff; performing professional level analytical duties involving general administrative, information technology, print shop, facilities and special projects as determined to improve operations. Management of clerical, administrative support, facilities, information technology and other staff to: prioritize and assign work; conduct performance evaluations; ensure staff is trained; ensure that employees comply with policies and procedures; and maintain a healthy and safe work environment.

Support VSP Global by ensuring the current workforce productivity solutions and services (Employee portal, intranet applications, social collaboration tools, document management and service management) are effectively supported and that strategies and plans are in place for needed future capabilities. Also responsible for overall personnel management of software engineers supporting a various listing of enterprise applications, services and platforms. (ServiceNow, Onboarding & Offboarding processes, Magnolia administration, CMOD, DOC1, .Net applications, PowerApps)

Stockton, California Area

Responsible for developing increased efficiencies in the helpdesk & desktop functions, as well as, focusing on corporate support service policies and strategies. Notable project accomplishments: * Transitioned external print operations support to internal corporate resources, resulting in a yearly cost savings of 240K.* Negotiated a renewable computer hardware leasing agreement that resulted in 100K in savings over the life of the lease.• Process development; Continual improvement of customer service & delivery of services• Responsible for general performance reporting, budget forecasting• Hardware procurement for corporate infrastructure• Corporate computer and printer leasing coordination• Seamless team integration across multiple site locations• Employee development, performance management, salary administration (10-12 direct reports)• Vendor management and invoice payment processing• Development of corporate infrastructure support service policies and strategies• Responsible for the oversight of the print room operations and onsite mailroom

Stockton, California Area

Managed the coordination and execution of all IT related activities for the organization including, but not limited to, desktop computing, helpdesk support and telecommunications. Notable accomplishments:* Coordinated case study of telco expenses, which resulted in yearly cost reductions of 75K.* Developed a procurement standardization plan, which resulted in yearly shipping cost savings of 25K.• Employee development, performance management, salary administration (6-8 direct reports)• Process development; Continual improvement of customer service & delivery of services• On Call 24x7; Flexibility to work different shifts and overtime• Seamless team integration across multiple site locations• Vendor management and invoice payment processing• Infrastructure printing capabilities and support• Video conferencing support and configuration

Stockton, California Area

The Client Support Analyst provided support and maintenance for end users within the organization’s desktop computing environment. This included installing, diagnosing, repairing, maintaining, and upgrading of all PC hardware equipment to ensure optimal workstation performance. Essentials functions:Performed desktop support for computer environment, including end user customer support/assistance through the most optimal customer support method either in person, telephone, helpdesk application or email. Provided support to all remote offices and users. Skill details: • PC installation / configuration / repair • Desktop imaging and deployment • New hire orientation / User training • On Call 24x7; Flexibility to work different shifts and overtime • Asset listing / maintenance • Infrastructure printing capabilities and support • Video conference support and maintenance

Sacramento Service Management Center (Ssmc) - Rancho Cordova, Ca.

I was responsible for management of the business relationship between EDS and a specific set of clients/customers by responding to all support related activities, requests, projects and problem resolution issues.Skill details: • Coordinated problem resolution and escalation procedures / processes • Project & Change Management • Facilitated adherence to metrics and SLA’s (Service Level Agreements) • On Call 24x7; Flexibility to work different shifts / schedules

Sacramento Service Management Center (Ssmc) - Rancho Cordova, Ca.

I was responsible for the nightly supervision of the mainframe and midrange operation s for the company’s system monitoring, tape operations, and resource management teams. Skill details: • Personnel shift scheduling • Administered salary and performance review, assisted in career development • Coordinated problem resolution and escalation procedures (RTOPS – Response to Operational Problems) • Maintained budget forecast to ensure forecast met corporate guidelines • Responsible for Mainframe and Midrange systems monitoring located in (3) separate geographical areas

Woodland Output Print Center (Wopc) - Woodland, Ca.

I was responsible for continuing to manage the organization's printing processes and customer relationships with our primary customers, Blue Shield of California and Medi-cal and more importantly, to oversee the print site consolidation project. Skill details: • Acted as consolidation consultant for print center migration • Updated and maintained shift schedules for 30+ employees • Coordinated knowledge transfer between EDS and Anacomp for microfiche outsourcing project • Client relations (Blue Shield of California – Automated Mail)

Sacramento Service Management Center (Ssmc) - Rancho Cordova, Ca.

I was responsible for working closely with various teams and the decision makers in other departments in order to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the midrange organization.Skill details: • Coordinated process and procedural improvements • Assisted in new business implementation • Established training & career development for Server Monitoring teams • Communicated with clients regarding server monitoring and escalation processes

Woodland Output Print Center (Wopc) - Woodland, Ca.

I was responsible for the personnel management of the print center staff as well as ensuring all print delivery SLAs were met. As the overall Print Center manager, I supervised the organization's printing processes and customer relationships with our primary customers, Blue Shield of California and Medi-cal. Skill details: • Maintained the Quality Management System • Maintained Profit and Loss Outlook for site expenditures • Personnel administration; Career development, Salary and performance reviews for Administrative staff, Professional Technicians, and first level Managers across multiple shifts • Communicated with internal and external clients regarding print operations and delivery

Woodland Output Print Center (Wopc) - Woodland, Ca

I was responsible for the operation of print related equipment and peripherals for the production of hard copy output that our team packaged for daily shipment to a multitude of customers through California.Skill details: • Managed/prioritized print queues by account • Prepared, processed, and packaged hardcopy output for shipment • Performed team lead duties (personnel administration and scheduling) • Operated: 3800/3900 laser printers, 4248/6262 impact printers, XFP2000 & Data Master machines

Bachelor Of Arts (B.A.), Art/Art Studies, General

Diploma, Regular/General High School/Secondary Diploma Program

Education record

Training received while employed at Diamond Foods, Inc., Various Microsoft E-Learning courses: Introduction to Windows 7, Windows 7.