Derrick Gordon Email & Phone Number

Columbus, Ohio, United States

Columbus, Ohio, United States

• Direct operations of inbound customer care center serving over 300,000 members in Medicaid, Medicare, and Marketplace products in Ohio.
• Ensure performance metrics are met in accordance with company and regulatory requirements.
• Collaborate with senior management to develop and support organizational strategies.
• Assist in the development of strategies and oversee the implementation of projects, processes, and technologies

New Albany, OH

Responsible for the implementation and maintenance of a robust Know Your Customer Program. Leverage internally identified suspicious activity patterns, industry risks, and incorporate into the overall KYC/EDD program.

DISCOVER FINANCIAL SERVICES, Albany, OH and New Castle, DE 2006 – PresentSenior Manager, National Recovery Center (2012 – Present), New Albany, OHDirect activities of four managers with 100+ direct reports and coordinate with 10 vendors providing outsourced services for $150-million annual recovery plan. Typically achieve results 110% to goal.ðSupervise.

New Castle, DE

Senior Department Manager, Deposit Products (2007 – 2009), New Castle, DEManaged call center that specialized in consumer savings products. Emphasis on customer acquisition and servicing money-market accounts, certificates of deposit, and IRAs. Supervised staff of five managers and 80 representatives.ðDrove deposit growth from $2.1 billion to $6.5 billion.

Mba

B.S., Finance