Derrick Harmon Email & Phone Number

Jacksonville, Fl, Us

Florida, United States

Mt. Zion Media Group is a creative web and video production company based in Florida. Whether you’re looking to establish your business with a website, or promote your business or event with video and photography, we can meet your needs. We work with various events and business types, but our passion is for the church.

Helps to remediate technology issues as a part of software releases. Performs defect reporting and remediation. Provides test execution reporting to management. Facilitates project meetings with team partners

Jacksonville, Florida Area

Analysis of HLD and LLD documentation to draft Test Plan and UAT Test Scripts. I performed manual execution of all test scripts within given test cycle while performing defect reporting and remediation. Other responsibilities included facilitating project meetings with team partners and reporting project status and updates to management.

Jacksonville, Florida Area

I was an associate within the Wealth Management Banking division of Merrill Lynch. In this role, I was responsible for handling a variety of complex or escalated service requests from premier clients and Financial Advisors. I was involved in everything from routine account maintenance to in-depth research, overdraft decisioning, mortgage/escrow issues, new account openings and problem resolution. I was responsible and accountable for the successful resolution of all premier customer requests by navigating through the organization and utilizing a wide variety of banking systems.

I was a part of Bank of America’s Online Sales and Service Support (formerly Electronic Banking Services) department. After being trained initially to support consumers with technical website support and basic banking needs, I was then trained in many new skill sets allowing me to be able to provide full support to most customers. These new skills included Personal Financial Management software and Small Business support knowledge.

I was a universally trained representative in the Cingular Customer Care/Collections Department. I handled all aspects of customer’s accounts from providing billing information and disputes to providing technical support on equipment. I was also required to focus individually on newly hired representatives to help them get acclimated with the company procedures.

I was brought in through an internship program to help with the implementation of a supply database system for the company. My duties included organizing and categorizing a supply room, and working between Microsoft Excel and Access to help build the supply database.