• Managed and strategically expanded a trucking company, overseeing a fleet of 2 trucks and leading a team of 4 employees to achieve a 20% increase in monthly revenue• Proactively identified and capitalized on new business opportunities, forging strong relationships with clients and freight brokers resulting in 15% growth in customer satisfaction• Exhibited expertise in financial management, cost control, and driving profitability, which led to 5% reduction in monthly losses through stringent adherence to DOT regulations and safety protocols• Streamlined operational costs and closely monitored performance metrics, resulting in a 5% increase in monthly revenue.• Mastered exceptional communication and negotiation skills to expertly handle internal and external conflicts, fostering harmonious working relationships and achieving mutually beneficial resolutions

• Created and executed comprehensive project plans, timelines, and resource allocation strategies, achieving 100% success rate in closing projects within scope and on schedule• Provided guidance and management to teams of up to 15 employees, inspiring and motivating them to achieve project goals and deliver outstanding results• Directed and executed multiple projects introducing new company-wide products and promotions, contributing to a significant 10% increase in Enterprise revenue• Led daily status meetings to track progress, identify accomplishments, and address roadblocks, ensuring stakeholders were consistently updated on project status• Implemented effective pricing strategies to optimize customer experience, resulting in a 15% improvement in customer satisfaction

• Worked within core team of 10 associates to streamline business processes and internal controls, resulting in scalable and detailed set of procedures.• Developed metrics for quarterly department objectives, supporting key KPI experience.• Managed the project scope, ensuring that requirements are defined and managed the changes when needed.• Managed Project that developed standardized training manual for over 100 employees.• Led a successful project to eliminate excessive credits, resulting in a saving of $100,000 for our department over a six-month period• Established and maintained relationships with key stakeholders, including team members, managers, and executive leadership.

• Analyzed and interpreted vast volumes of data to detect patterns of fraud and anomalies, mitigating risks and preventing financial losses• Prepared an average of 30 detailed reports per week summarizing key information regarding investigations, ensuring accurate documentation for customers• Gathered compelling evidence to halt fraudulent activities, resulting in consistent monthly revenue increase of 5%