Derrick M Manley - Phr Email & Phone Number

Westerville, OH, US

• Managed training and talent development for over 1500 sales and management professionals in a network of over 300+ branches across North America with a budget of approximately $1.4M. Reporting directly to Director of.
• Led the nation in development of Branch Managers totaling approximately 77 promotions/year ensuring branch vacancies remained at or below 10% by designing customized employee development plans and implementing online.
• Successfully promoted 8 quality managers, in less than 6 months from hire, through improving and accelerating the existing development program resulting from structured Employee Focus Groups designed to solicit.
• Reduced budget by 50% through successful redesign, communication, and implementation of succession planning and continual learning functions and increasing eLearning by 70%.
• Produced significant year over year increase in customer satisfaction and employee engagement survey scores through the development, coordination, and facilitation of in-person and eLearning Management Enrichment.

• Vice President of Sales, Columbus, OH (2005 to 2006)Reporting to the Senior Vice President of Sales and Operations, directed insurance and value add product sales and sales training for network of 88 branches and over.
• Achieved 140% of plan in all credit and non-credit products in a depressed market with limited disposable income by conducting branch visits and training workshops focused on demonstrating, training, and coaching.
• Significantly increased profitability by spearheading the creation and implementation of tracking and validation tools used to evaluate the success of specific action assignments and by strategically improving budget.
• Improved new hire learning curve by re-designing and implementing a product and sales orientation manual that included new product/technical manuals and quick reference guides.
• Mentored protégés leading to promotions as Assistant Sales Manager, Learning and Development Specialist, Branch Manager, and District Sales Manager

• Managed profit and loss in 3 separate branches ranging from $20M to $80M with a sales and support staff consisting of approximately 5-6 employees each. Reported to Vice President of Lending with key responsibilities.
• Advanced 4 new managers with no prior management experience at an average of 15 months on the job through consistent coaching, feedback, and performance management.
• Significantly grew balance sheet and profitability in each branch by taking ownership and accepting accountability to deliver business goals in circumstances less prone to change resulting in achievement of multiple.
• Exceeded the company’s goals in negotiating new relationships with area businesses to drive merchant business and referrals by developing and managing action plans for sales, operations, and distribution and.

• Managed a staff of 7 out-bound telemarketers and customer service associates and reported to Regional Sales Manager. Established and serviced a cliental of over a 1000 wireless customers by territorially managing.
• Increased sales over 700% within the first six months through effective coaching and by maintaining competitive advantage through education of operation, products, and pricing of competitors resulting in award of.

Phr Certification, Human Resources

PHR Certified

Business Administration