Derrick Manu Email & Phone Number

Thousand Oaks, California

Greater Atlanta Area

• Provide strong understanding and enthusiasm around technology, especially around Comcast products and services. • Maintain detailed sales product knowledge, including competitive information.• Provide superior customer service with all customer interactions.• Evaluate customers' potential product needs and make appropriate recommendations.• Utilize retention techniques to proactively retain existing customers from canceling service.• Meet or exceed sales quotas in an accountability-based culture.• Manage store inventory, process equipment transactions, and handle high volumes of cash and other payment activity with a focus of maximizing the customer experience.

Atlanta, Georgia

• Provide concierge service and car expertise on a daily basis• Multi-task duties such as updating accounts while looking at various reports while speaking with client• Reviewing Ad for upselling opportunities• 40-50 handled calls on a daily basis (outbound/inbound)

-Answer 60 inbound calls per day-Assist members with questions about Medicare-Assisting with Medicare Claims with Providers-Following Medicare/HIPAA guidelines while providing great customer service

Thousand Oaks, Ca

As a Employment Soultions Provider I'm committed to matching our clients with the best candidates for their Temp, Temp to Hire, and Direct Hire needs.For nearly four decades, AppleOne has fulfilled the challenging staffing needs of our 30,000+ client companies. As the nation’s largest privately held employment service,we have 350+ offices in 33 states to capture the largest database of qualified candidate to meet your staffing needs. AppleOne started with only a few offices in Southern California and has become a nationwide, full-service employment agency.We provide cost-effective staffing soultions, we reduce recruitment and training costs, and we always pre-screen and qualify our candidates for work. Our candidates that we screen always increase productivity.AppleOne represents only the most qualified candidates. Each candidate is thoroughly screened and evaluated for their expertise and work experience. We are committed to practicing a comprehensive approach with diligent follow-through, resulting in the perfect match for your company. AppleOne’s formula for success allows us to confidently assure client satisfaction in all our services.

As a Customer Service Associate, I was responsible for handling customer benefit plans. I resolved inconsistencies in customer billing information and made amends to specific plan information, when necessary. I also had extensive experience retrieving electronic records from customer benefit databases. Managed customer benefit data, and assisted with billing errors and membership issuesHandled 50 inbound calls dailyDealt with confidential information, while adhering to HIPAA Privacy Laws and Regulations

Responsible for collecting and negotiating payment arrangements on accounts that were 30 to 260 days past due, adhering to thorough working knowledge of FDCPA rules and regulationsCall Center environment with 100+ employees, Handled inbound collection calls, routed calls to correct departments and resolved customer service issues regarding credit and financing promotions - meeting daily performance goals of a minimum of 50 outbound calls per day Responsible for highly organized records and documentations of clients for future referenceWon department contest for highest collections in December 2009

Maintained complete and thorough working knowledge of company products and customer needs Initiated sales process by scheduling appointments, making initial presentations; complete understanding of account requirementsClosed sales by building rapport with potential accounts, explaining product and service capabilities; overcoming objections; preparing contracts for small business accountsContributed information to marketing strategy by monitoring competitive products and reactions from prospective accountsRecommended new products and services by evaluating current product results.Expanded sales in existing accounts by introducing new products and services, developing new applicationsSales Rep of the Month - (May 2007)Data Champion of Location - (Feb 2007)

Business

Diploma

Education record