Derrick Manu Email & Phone Number

Thousand Oaks, California

Greater Atlanta Area

• Provide strong understanding and enthusiasm around technology, especially around Comcast products and services.
• Maintain detailed sales product knowledge, including competitive information.
• Provide superior customer service with all customer interactions.
• Evaluate customers' potential product needs and make appropriate recommendations.
• Utilize retention techniques to proactively retain existing customers from canceling service.
• Meet or exceed sales quotas in an accountability-based culture.

Atlanta, Georgia

• Provide concierge service and car expertise on a daily basis
• Multi-task duties such as updating accounts while looking at various reports while speaking with client
• Reviewing Ad for upselling opportunities
• 40-50 handled calls on a daily basis (outbound/inbound)

-Answer 60 inbound calls per day-Assist members with questions about Medicare-Assisting with Medicare Claims with Providers-Following Medicare/HIPAA guidelines while providing great customer service

Thousand Oaks, CA

As a Employment Soultions Provider I'm committed to matching our clients with the best candidates for their Temp, Temp to Hire, and Direct Hire needs.For nearly four decades, AppleOne has fulfilled the challenging staffing needs of our 30,000+ client companies. As the nation’s largest privately held employment service,we have 350+ offices in 33 states to.

As a Customer Service Associate, I was responsible for handling customer benefit plans. I resolved inconsistencies in customer billing information and made amends to specific plan information, when necessary. I also had extensive experience retrieving electronic records from customer benefit databases. Managed customer benefit data, and assisted with.

Responsible for collecting and negotiating payment arrangements on accounts that were 30 to 260 days past due, adhering to thorough working knowledge of FDCPA rules and regulationsCall Center environment with 100+ employees, Handled inbound collection calls, routed calls to correct departments and resolved customer service issues regarding credit and.

Maintained complete and thorough working knowledge of company products and customer needs Initiated sales process by scheduling appointments, making initial presentations; complete understanding of account requirementsClosed sales by building rapport with potential accounts, explaining product and service capabilities; overcoming objections; preparing.

Business

Diploma

Education record