Derrick Mcconnell Email & Phone Number

Richland, Pa, Us

Lancaster, Pennsylvania, United States

- Designed and built the Microsoft AutoPilot infrastructure which included over 60 app deployments/device configurations and reduced system provisioning from 4 hours to 30 minutes- Designed and built over 30 Intune deployments including patches, software installations, and more complex packages such as reg key and file modifications- Designed and built entire BYOD MDM infrastructure for both Android/iOS environment- Managed Carbon Black App Control platform- Monitored Defender 365 portal and addressed endpoint vulnerabilities- Created various Powershell scripts to be deployed through Intune- Created several remediations within Intune to address common issues proactively- Managed Dell WYSE terminals at our 24/7 production sites to ensure they remained operational- Coordinated with Dell Business to refresh workstations

Rheems, Pa

- Maintain Service Desk SLA- Service Desk averaged 30 tickets per day- Configure and deploy end-user devices- Order workstations, laptops and corporate cell phones- Assist end-users on-site and remotely

Middletown, Pennsylvania, United States

Reading, Pa

Fredericksburg, Pennsylvania, United States

Fredericksburg, Pennsylvania, United States

Assist with day-to-day helpdesk tickets. Configure and maintain ConnectWise Automate and ConnectWise Manage applications. Experience with Windows Server 2016, Exchange, Office 365 and Azure services.

Assist various courthouse and satellite offices with all computer-related issues; Password resets, email screening, user account creations, troubleshooting variouscourthouse-specific programs, server maintenance.

Wyomissing, Pa

This position consisted of receiving calls from clients and managing a ticket queue. Issues could range from password resets to assisting with a company's proprietary software and entire network outages. Learned many different skills while working for this employer.

Lititz, Pa

First position after graduating from technical school. Consisted of entry-level help desk tasks and procedures. Susquehanna Bank was eventually purchased by BB&T Bank.