Rank: Associate Manager•Set up Teamwork Cloud, Cassandra, Zookeeper, Web Application •Provided support for cloud systems including day-to-day operations, monitoring, and problem resolution for all the client/server/storage/network devices.•Used Terraform, Ansible, AWS CLI, and powershell and bash scripting to provision, edit, query, configure, and delete AWS resources.•Used IAM to grant users and permissions •Information System Security Officer (ISSO): Managed and Used Nessus, Splunk, WSUS, and eMASS to document RMF reqs being met IAW NIST SPs for cloud systems ATO; created implementation plans, CONOPs, and test plans. Set up C5ISR/CSSP monitoring. •Collaborated with support teams on workload management, patch management, active directory management, onboarding, and any other troubleshooting as required.•Supported the deployment of applications across multiple classification levels (IL5, IL6, IL7; NIPR, SIPR, JWICS enclaves).

Rank: Lead Technologist •Identified and decommissioned 10 idle RDS instances, effectively saving over $11k monthly and $132k annually for Company and Client, optimizing financial efficiency•Managed/resolved 200+ help desk tickets. Seamlessly onboarded 100+ users and tenants onto the IL5 AWS Cloud Environment, ensuring adherence to rigorous security standards. Administered IAM policies, secure S3 Bucket configurations, VPCs, and EC2s. Managed Active Directory. Implemented & managed Terraform & Terragrunt modules, along with GitLab CI/CD pipelines, to create VPCs, enforce access controls, and deploy AWS workspaces (Champion’s Heart Award for the F-35 Mission 2Q23)•Utilized Tenable ACAS and manual STIGs for continuous network monitoring, vulnerability assessments, and compliance checks across 500+ Linux and Windows Workspaces + EC2s, bolstering security and ATO regulatory adherence •Successfully resolved a year-long challenge of upgrading Radiant Logic shortly after joining, leveraging expertise in Active Directory and Apache Directory Studio to troubleshoot + upgrade the complex environment, and documented fixes (Collective Ingenuity Award for the F-35 Mission 3Q23 & 1Q24)•Aided in resolving a critical Confluence outage with a 72-hour downtime. Utilized AWS CLI to upload content to an S3 bucket and restore it to the Kubernetes cluster hosting Confluence, contributing to the restoration efforts (Passionate Service Award for the F-35 Mission 4Q23)•Developed PowerShell script to automate biweekly server cleanup tasks on WSUS server. Implemented CloudWatch Agent & Dashboard for WSUS, enabling CPU & memory baseline monitoring.•Deployed CloudWatch Metric Alarms using Terraform and IaC for 750+ Workspaces across two AWS accounts. Alarms are configured to alert when Root Drive, Memory, or CPU usage exceeds 80% in a 24-hour period, enabling proactive management. Additionally, created a Golang app to list alarms in alarm status via GUI, operable from the terminal.

AFSC: 3D173, Staff Sergeant (E-5), Radio Frequency (RF) Transmission Systems•Supervised 13 techs/Performed maintenance/Coordinated ops in 24/7 top secret ops SCIF•Repairs made supporting $454M HFGCS system and SCIFS supporting NASA/SpaceX launches•Documented + escalated incidents including history, status, and possible impact f/ further action•Performed and reported trend analysis on mechanical and electrical issues on HFGCS equipment •Received + analyzed alerts from sources within HFGCS enterprise and determined root causes•Used WhatsUpGold and proprietary software to monitor + analyze HFGCS for malicious activity •Provided communications support to the USSS; Installed communications equipment such as antennas, mobile + hand-held radios, fiber optic + network cables, computers, and video walls.•Enabled encrypted communications between secret service special agents with 100% uptime. •Utilized information gathered from various sources to gain awareness and troubleshoot issues•Routinely constructed dashboards/presentations for sr. execs on HFGCS mission status/activities •Managed training program. Expedited Level 4 certification (300+ tasks) for 30+ operators & maintainers; reduced training length + increased mission readiness by 80%+, or 4-8 mos early. •Managed 10 fireside chats, 2 unconscious bias trainings, and other D&I initiatives. Spoke with senior executives; successfully earned consensus + buy in on D&I initiatives after negotiations.•Learned about effective communication + influence in organizational leadership. These initiatives fostered a more inclusive workplace environment and raised morale for 200+ personnel.Awards: Basic Military Training Honor Graduate (2Q17), Airman of the Quarter Wing Level (2Q19), Dean's List (2Q20), Delta Mu Delta International Honor Society in Business (Lambda Kappa Chapter) (2Q21), 2021 Tuskegee Airmen's SMSgt Margaret Frances Barbour Military Award Wing Level (3Q21)