Derrick R. Garcia Email & Phone Number

Corona, California, United States

Responsibilities: - Served as the initial point of contact for end-users seeking technical assistance. - Provided remote and in-person support for hardware, software, and network issues. - Troubleshot and resolved common issues related to: - Operating systems (Windows, macOS) - Productivity software (Microsoft Office Suite, etc.) - Printers and peripherals - Network connectivity - Account management - Documented troubleshooting steps and resolutions in the ticketing system. - Maintained a high level of customer satisfaction through clear communication and timely resolution of issues.

Costa Mesa, California

Managed the mortgage loan process and assisted in building guidelines, creating conditional lists, also doing my own AMA work, disclosures and Docs. I helped in constructing the operations process, built every Non-QM form and helped create all our Non-QM Marketing.Built a pipeline of 50 million and averaged over 90 fundings a month.Multiple Employee of the Month Awards.

Orange County, California Area

Introduced to the mortgage industry I trained and excelled in the Set-Up position eventually taking the lead position where I helped manage / train new hires.Set up 12 files a day.Multiple Employee of the Month Awards.

Mcas Miramar

I supervised, mentored and trained over 100 junior personnel. I managed the process and execution of over 60,000 Marine's legal and financial information in an excess of over $100-Million. Managed Millions worth of inventory and maintained a count of all issued equipment.Meritoriously Promoted to Corporal and Sergeant

Greater Los Angeles Area

Provided a safe environment for children and patrons who wanted to swim and play in our pools. I provided first responder care when necessary as well as maintain the pools cleanliness and chemical balances so it would be up to California Standards. I coached and mentored the youth in our local area water polo and diving teams.

Bachelor'S Degree, Information Technology, 3.8

Bachelor's degree students will get a strong understanding of computer networking ideas and tools. They will become skilled in setting up.

Higher National Diploma, Information Technology, 3.75

Students learn to configure Cisco® based network devices (e.g. enterprise routers, switches, and wireless controllers) to support.

Associate’S Degree, Business/Real Estate, Sophmore

General Studies, Freshman