AML Transaction Monitoring Analyst ▪ Know Your Client (KYC), Enhanced Due Diligence (EDD), SARs & Sanction Practices▪ Risk & Control, Compliance, Anti-Money Laundering transaction monitoring▪ Review legal documentation for accuracy to identify potential money laundering triggers▪ Use rationale writing upon transaction monitoring to document all judgments for case review.▪ Inputting data points of referrals into SAM 8 case management for preparation of case assignment.▪ Ensure all audit and security policies and procedures are followed in accordance with Bank Policy and Federal regulations

▪ Perform judgmental reviews for high-risk customer payments and activity▪ Identify fraudulent activity and provide risk mitigation solutions to minimize losses to the Bank▪ Gather and analyze data sets to identify issues requiring remediation and escalate, as appropriate▪ Provides process/policy guidance to internal stakeholders▪ Leverages business reporting to identify fraud trend analysis

▪ Review and analyze new hire credit reports ensuring that all regulatory and JPMC policies and standards are met based on established criteria▪ Manage data validation issues, perform issue resolution research and follow through to obtain necessary information to maintain compliance standards▪ Accurately document and input employee data into JPMC systems▪ Communicate with internal employees, external candidates, recruiters, and other staffing areas regarding new hire statuses▪ Perform outbound calls to candidates to assess fulfillment of Federal Dodd Frank and FINRA regulatory requirements to discuss and request supporting legal documentation to determine candidate eligibility for employment

•Manage preparing and reviewing loan documentation while providing support to activities in a complex loans operation environment.•Provide day-to-day loan transnational processing which includes booking cash transactions and making payments, performing loan reconciliations, inputting general ledger entries and (complex) calculations.•Follows established procedures to identify and resolve problems related to loan documentation/processing activities that require investigation or research.•Designs and analyzes moderately complex loan documentation reports to satisfy management requirements, support/control activities, and the launch of products/services.•Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to suggest solutions to reduce errors, and to adhere to audit and control policies. •Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues

•Ensure all audit and security policies and procedures are followed in accordance with Bank Policy and Federal regulations•Effectively manage estate assets as outlined in legal business arrangements (i.e. – Will/Testament, Trust Accounts, etc.) with designated representatives to manage the financial portfolios of our valued customers after they have passed away.•Contribute to a customer-centric culture, drive continuous improvement, innovation and champion change•Collaborate and effectively influence various business units within Capital One•Exceed Customer expectations through superior service in all aspects of communication (email, phone, face-to-face, etc.)

•Consistently meets and exceeds departmental expectations for productivity•Offer products and services to clients to assist with financial service needs•Responsible for handling customer complaints and escalations in a timely manner for remediation efforts•Effectively manage competing priorities and time efficiencies (AHT, ACW, and Hold Times)•Creates an engaging team environment that promotes transparency and collaboration•Coach and develop team members to build a strong pipeline•Monitors calls and assigned team activities to ensure service and productivity standards are met. •Monitors productivity and performance via call listening sessions. •Promoted to Senior Coordinator (August 2015)•Promoted to Principal Coordinator (November 2016)

•Ensure team quota attainment by promoting upcoming sales and promotions to customers•Stocked and replenished merchandise according to store merchandising planograms •Build lasting relationships with clientele to welcome repeat business•Completed all point of sale opening and closing procedures, including cash reconciliations•Collaborate with Store Manager to effectively implement marketing strategies•Resolved all customer complaints in a professional and timely manner

•Alerted customers to upcoming sales events and promotions•Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner•Performed all point of sale opening and closing procedures, including cash reconciliations•Handled all customer relation issues in a gracious manner in accordance with company policies

•Ensure team quota attainment by promoting upcoming sales and promotions to customers•Coached new Sales Associates to contribute to the store's positive culture•Actively pursued personal learning and development opportunities•Stocked and replenished merchandise according to store merchandising planograms•Completed all point of sale opening and closing procedures, including cash reconciliations•Handled all customer relations issues in a gracious manner and in accordance with company policies