Terra Nova IT, LLC | MENTALITYIT Peace of Mind, Guaranteed.Nationwide Managed IT Services Provider headquartered in the Atlanta area and also exclusive MSP and Cybersecurity Provider to our partners within NextGen Technology Group, a select group of best-in-class technology integrators.Proactive Managed IT, Modern Cybersecurity, IT Risk Management, Streamlined Compliance, Disaster Recovery/Business Continuity, Cloud, Virtualization, Collaboration, Email Services, Managed Web, Hosting, and much more.

IT Consultant and Managed Services Contractor/Freelancer

Operations-focused systems engineer responsible for managing daily NOC activities, including network and server monitoring, infrastructure health assessments, backup and replication management, and VMware virtualization oversight, with all related ticketing and issue resolution.Key responsibilities included driving NOC and engineering process improvements to ensure SLA compliance across all scenarios, managing customer interactions, and overseeing escalation procedures as outlined in specific SLAs. Additionally, I played a crucial role in developing and refining onboarding processes for new customers with complex, unique environments.Key clients and projects serviced at LTG include:BDR management for an NFL teamInfrastructure management for a regional healthcare enterprise with over 90 locationsHosted IaaS management for large enterprises with 100+ virtual machines, including major universities in the Southeast.

Responsible for overseeing daily operations at Ascend Technologies, Inc., providing strategic leadership by setting goals, developing plans, and establishing policies to guide the company's operations. Key responsibilities included cost management, business growth, integration, employee engagement, and program development.Additionally, I provided high-level support for complex IT/VoIP projects, offering project management expertise. During periods of high demand, I actively supported the IT Managed Services team with project execution, ticket resolution, and client site visits to ensure SLAs were consistently met. As the primary liaison for Ascend Technologies, I worked directly with client owner/operators to ensure service delivery exceeded expectations and all SLAs were adhered to.I was also responsible for negotiating managed services contracts and coordinating the implementation of services for both new and existing clients.

Administrator of the IT Managed Services Helpdesk at Ascend Technologies, Inc., responsible for leading a team of IT professionals and ensuring efficient management of projects, tasks, and ticket workflows. Worked closely with business owners and administrators to deliver IT strategies, implement training initiatives, and provide comprehensive network audit reports, among other key services.

IT Helpdesk representative responsible for managing ticketing systems, overseeing assigned projects and tasks, and delivering end-user training on Microsoft applications and other relevant software or utilities.Additionally, served as a senior VoIP Systems Administrator, handling consulting, design, implementation, and ongoing maintenance of various VoIP systems and unified communications (UC) applications. Provided support to L1 VoIP technicians, conducted end-user training post-installation, and managed remote consoles for clients under Telephony Managed Services agreements.

Technology Consultant and Hosted Services Specialist focused on delivering technology solutions to the SMB market. Conducted technology audits and ROI analyses for potential clients to identify cost-effective upgrades or feature-rich solutions that met their IT needs. Managed the sales, planning, and implementation of these services, ensuring clients received optimized solutions with minimal expenditure.The primary cloud offering, "Office in the Cloud" by Intermedia, leveraged e2's partnership with Intermedia, the first company to offer Hosted Microsoft Exchange. With over 100,000 customers and more than 1,000,000 users, Intermedia is the world’s largest independent provider of Hosted Exchange.