Member of the Executive Leadership team, responsible for Information Technology, Digital, and Project Management.

Member of the Executive Leadership Team and provide overall leadership to all of IT and Digital, including an internal team and numerous vendor partnerships and outsourced services. Responsible for the technical and digital strategic roadmaps for the organization and executing on it.Key Achievements:▪ Achieved culture improvements - Higher productivity and employee satisfaction by successfully implemented a “work anywhere, anytime, on any device” organizational strategy by introducing Office 365, SharePoint Online, Exchange Online, Skype, Microsoft Teams, a new Intranet, and associated training programs.▪ Modernized and Reduced Risk – Manage an outsourced Data Centre while also implementing a Cloud based hosting strategy that has improved application performance, security, scalability, and cost certainty.▪ Overhauled digital experience – Executive Lead of the organizational Digital Strategy and Roadmap, while executing on an improved web presence, social media strategy, and email marketing processes.▪ Improved project outcomes – Built a Project Management discipline to handle all IT capital expenditure projects for all areas of the business, which improved cost certainty and proactive strategic ▪ Improved Customer Service – Reduced IT time on requests by 40% by implementing Freshservice, Cloud Active Directory, Enterprise Single Sign-on, and DIY abilities for end users to handle minor issues and requests themselves instead of requiring direct IT intervention.

Member of the Executive Leadership Team, Head of IT and the PMO with accountability for a multi-million-dollar budget. Responsible for management of IT personnel, as well as managing all vendors, to deliver technical solutions in a fast-paced environment.Key Achievements:▪ Realistic Project Delivery: Improved the project portfolio and IT capital spending discipline by creating and leading a new Project Management Office (PMO), including all project processes, methodologies, cost tracking, and reporting.▪ Developed an IT Vision: Built a clear direction by developing a strategic roadmap by aligning technology with business plans and priorities and executing on it.▪ Valued Business Insights: Aided business performance, and increased productivity of employees by introducing Business Intelligence (BI) technology and implementing a proactive BI strategy that saved 15 hours per week of manual work.▪ Increased Revenue: Helped improve client service management by migrating manual sales and service processes to an automated Salesforce solution and an innovative online portal.

Accountable for Corporate Applications that included an overall budget of over $5 million, directed a team of over 12, and led all application strategies, vendor relations, projects, application development, and production support.Key Achievements:▪ Created Efficiencies: Designed and implemented new processes and technology to support critical applications which reduced resource after-hours manual work by 75%.▪ Extended Capabilities: Successfully led the corporate Intranet upgrade to SharePoint from business case to implementation, which included a corporate SharePoint user training site with video e-learning to better maximize SharePoint capabilities and usage within the company.▪ Reduced Costs: Significantly reduced Operations and future development costs by optimizing standalone applications into a common development framework integrated into a SharePoint platform.

Led the Web Development team and outside vendors for all development and technical support related to the Website and Customer-focused, web-based applications.Key Achievement:▪ Led an initiative to optimize future application development which reduced development costs by up to 85% and reduced time to market by up to 75%.