I manage all IT Services across the Midwest US and the leader of the "Maven Team" in the western hemisphere. In the last year, I personally designed and executed the effort to eliminate on-call for over 400 engineers globally, took sole ownership of the ticketing queue that covers every site in North and South America, created and implemented the current plan to balance local engineers' commitment to local and remote support requirements in the western hemisphere, and oversaw the infrastructure turn-up, maintenance, and IT support needs for the HQ2 hub for FC leadership in Nashville, TN.

Managed all legacy Nortel BCM phone system upgrades, modifications, and administrationTechnical lead on the conversion to a Cisco VOIP phone, voicemail, and call center system for both the Madison and New York officesManage administrative duties related to a Cisco phone system, Cisco Unity Server, and Cisco CCX Call SystemAdministrator of Active Directory to control users’ rights to network files, local and remote machines, and internal applications using both the MMC and PowershellManage accounts in Microsoft Exchange via the Exchange Management Console and the Exchange Management Shell. This includes account creation, full access or send as rights, standard or dynamic distribution groups, and mail flow restrictionsImage and maintain PC’s on 32/64 bit Windows 7, Vista, and XP with to work with various software and peripheral hardware requirements as needed by the businessCollaborated with Human Resources to define standards for new hire setup and orientation that has reduced the amount of future support work after employees startTechnical owner of all outbound shipping platforms. This includes the server configuration, all workstation hardware and softwareMaintain the standard hardware and software configuration of all workstations with focus on cost, security, and versatilityAdminister new user creation and access rights for internal and external applicationsIdentify frequent problems and reduce their occurrence through process change, educating users, and cross department collaborationManage all company Blackberry phones via Blackberry Enterprise ServerReceived a rating of Exceeds Expectations on the Amazon.com Employee Annual Review for the last 3 years and an additional rating of Role Model in 2011. These reviews included unsolicited positive feedback and praise from several managers from multiple departments for my knowledge, commitment, innovations, and attitude

Successfully oversaw the installation of 2,000+ new registers in 1,000+ stores in less than 90 daysSupervised the conversion of over 300 stores to DSL from dial up networking and oversaw the installation of upgraded data linesWrote a 25+ page document detailing my exact troubleshooting steps for various issues which was officially adopted as the Help Desk Quick Reference Guide. Resolved over 12,000 incidents on the first call from retail stores and corporate employees Completely rewrote and reorganized the entire documentation library and restructured it using Microsoft Sharepoint. The site is now known as the Help Desk home page and is referenced by the entire IS department for Level 1 troubleshooting steps.Network administrator for over 1,500 stores and all corporate usersResponsible for testing and programming Lucent/Avaya PBX phone systems and configuring Cisco Routers for use with Frame Circuit and DSLLed a successful initiative to streamline the rollout procedure for all new stores with goals of ensuring the full functionality of equipment while minimizing cost.Constantly promoted a highly collaborative environment by acting as a liaison between the Help Desk and other teams within the companyRoutinely worked with Active Directory, Microsoft SharePoint, Lotus Notes, AS400’s, Peoplesoft, RSA (Soft/Hard tokens), Ultra VNC, PC Anywhere, Hyperterminal, and cSupportTrained all new employees from 2006-2008 and the 3 new team leads that took over help desk responsibility after the Famous Footwear relocation to St. Louis in 2008

Served as a cook in the 1st Armored Division serving up to 2000 soldiers per mealKnown throughout the multiple battalions for my griddle cooked eggs and fried chicken