Derrick Sweat Email & Phone Number

Durham, North Carolina, United States

North Carolina, United States

Delivering products: Delivering food and sides to customers at their desired locations · Checking orders: Ensuring that the correct products are made, charges are accurate, and orders meet quality standards before being delivered · Providing customer service: Interacting with customers in person or by phone to provide quality service and make sure their orders meet their expectations · Handling payments: Collecting cash, credit card, and coupon payments for delivered items · Maintaining the restaurant: Keeping the restaurant clean and maintaining a professional appearance · Preparing vehicles: Preparing vehicles for delivery and ensuring they pass a visual and mechanical inspection · Other responsibilities: Helping with toppings, making pizzas, preparing dough, and following road and traffic regulations

United States

Provide benefit plan submission support to clients and respond and resolve client submission questions or issues in a timely manner •Receive incoming client benefit plan designs and appropriately code and document benefits for new or renewing businessPerform condensed system testing to verify benefits are entered correctly and forward benefit plan submissions to Quality Audit staff for full plan testing and certification Resolve set-up issues and/or escalate system defects for Commercial and Health Insurance Marketplace with sense of urgency to avoid member disruption May participate in cross-functional projects to ensure identification and adoption of operational best practices, project collaboration, and issue resolution May provide coaching to new Account Install Specialists and conduct first reviews of plan build Strive to promote continuous process improvement Other duties as assigned

Review client configuration and business processes to address challenges and satisfy business needs. Analyze, troubleshoot, and resolve application errors. Triage client requests to determine avenue for resolution. Identify opportunities to improve client product experiences.Effectively interact and communicate with internal stakeholders to facilitate delivery of client expectations.Advocate for clients by escalating urgent requests and efficiently prioritizing cases. Isolate problems, determine solutions or alternatives, develop and implement resolutions, or route to correct resources.Perform other duties as required.

Durham, North Carolina, United States

Answering customer queries with a professional attitude and manner while adhering to measurable departmental goals.• Processing transactions accurately.• Effectively utilizing and navigating internal resources to arrive at the right solution for the client e.g. computer systems,online resources, and business partner relationships.• Actively participating in Quality Improvement Process• Demonstrating excellent call handling skills, patience and respect with complex and non-complex calls• Establishing rapport with customers, making them feel unique and valued.• Completing Defined Contribution (401K) Plan Training and ongoing education and learning.• Defining a problem clearly and raising concerns appropriately when necessary.• Understanding that RSA's are "Fidelity's Voice to Our Customers".

Wilson,Nc

Responsibilities:Review and ensure all incoming forms are completeFollow up with stakeholders as appropriate to collect and capture missing/incomplete information via phoneAccurately capture program specific requirements from referral into CRMEnsure timely processing of all forms/requests based on pre-set program requirements.Create new patient profiles or accurately associate referrals to existing patient profile.Assess request on forms and associate appropriate services/resources based on business rules and program guidelines.Answer internal inbound calls.Work closely with program manager to appropriately manage and resolve issues.Maintain confidentiality of patient and proprietary information.

2250 Perimeter Park Dr Morrisville, Nc 27560

Interact directly with customers both inbound and outbound via telephone and computer technology. The specialist is responsible for answering all phone calls within the workday to assist customers (i.e., patients, pharmacists, physicians, sales reps, etc.) with activation and troubleshooting.Provide customer service related to TrialCard programs to pharmacists, physicians, consumers, and sales representatives.

4000 Aerial Center Parkway Morrisville, Nc 27560

Switching between three support modalities (phone, web mail, chat) as volume demand or staffing needs require as determined by leadership staff• Address customer concerns, inquiries by interactions in a professional and friendly manner• Analyze customer reported problems to eliminate and determine underlying issues.• Diagnose technical issues regarding game or client installation• Use provided resources to research customer issues• Provide payment support for Ubisoft’s direct customers• Identify and escalate new issues per specified protocol• Where appropriate, redirect customers to other regional support or outside organizations• Use a computer to accurately record customer interactions or support transactions• Think creatively to resolve customer issues• Interact by organizing information and communicating effectively• Remain current in the field by acquiring game information, latest patch information, and industry related news which impacts support• Participate in training and development activities• Act as a subject matter expert for assigned areas of knowledge• Interact with outside teams, when appropriate, professionally and efficiently to solve problems or share information• Complete tasks as assigned by supervisory staff

Lexington, Kentucky

Utilizing consultative selling techniques to present key selling points, features and benefits while remaining focused on the customers' needs and expectationsDemonstrating professionalism and commitment to the role through superb attendance, punctuality and strong adherence to our code of conductDemonstrating persistence, overcoming objections and striving to improve your skills and sales performanceEffectively communicating and building relationships with customers to provide a world class customer experienceConsistently reaching monthly, quarterly, and annual sales objectivesEffectively executing the entire sales process from opening to closeWorking onsite in a call center environment.

Work ExperienceACS Right Source, Lexington, KY Customer Service Representative 05/2011–Present Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Maintains customer records by updating account information. Opens customer accounts by recording account information. Recommends potential products or services to management by collecting customer information and analyzing customer needs. Maintains financial accounts by processing customer adjustments. Prepares product or service reports by collecting and analyzing customer information. Contributes to team effort by accomplishing related results as needed.