• Deliver exceptional customer service by effectively managing inquiries related to disability and leave management claims, ensuring comprehensive and empathetic support for all clients.• Serve as a trusted advisor by guiding customers through intricate claim situations, providing clear communication and guidance throughout the claims process to facilitate a successful return to work.• Initiate, assess, and process complex claims in accordance with established best practices, ensuring accurate documentation, regulatory compliance, and seamless claim resolutions.• Advocate for digital self-service tools and resources to empower customers, enhance engagement, and drive efficiency in claims processing and service delivery.• Leverage multiple advanced computer applications to meticulously document claim information, maintaining data integrity and accuracy in all interactions.

• Directed comprehensive travel planning and coordination, ensuring exceptional client experiences through meticulous attention to detail and personalized service.• Led a creative team to develop engaging marketing campaigns, leveraging data insights to reach new travelers and enhance customer engagement.• Conducted market research and shared travel trends with clients, aiding them in making informed decisions for their trips.• Managed customer success initiatives, fostering long-term client relationships and achieving high satisfaction rates through proactive communication and tailored travel recommendations.