Derrik Willard Email & Phone Number

Chicago Heights, Illinois

Job Description/Responsibilities• ERP Admininstrator• Server Administrator for both remote and physical offices.• Manage Sprint Account and in charge of handling new phone orders, account changes, and phone troubleshooting.• Manage IT consulting account in Evansville, Indiana location in case problem cannot be fixed remotely.• Manage AT&T account to work on phone system and current IT functions associated with AT&T.• Work with Tri-Electronics who implemented our current phone system. • Respond to user requests for service, troubleshoot problems and help developsolutions.• Support PC hardware components, desktop operating system software, and applicationsoftware.• Identify and report system issues to vendors. Monitor and test resolution of thoseissues sent to vendors.• Monitor antivirus software and updates and repair computers infected with spyware,adware and/or viruses.• Monitor backup systems and procedures to ensure data security. Rotate tape media to ensure backups have space to run.• Assist in maintaining inventory records and documentation for computer equipment.• Contribute to Sugar Steel Corporation technical documentation and participate in policy, procedure, and standards development.• Assist users in determining appropriate software solutions to meet needs.• Provide backup technical support for network including router, firewall, and wirelessaccess point.• Maintains open communication and positive working relationship with staff.• Perform other duties/projects as assigned including setup and relocation of desktop computer equipment as needed• Perform minor repairs to equipment and arrange for other servicing needs.

Chicago Heights, Il

Job Description/Responsibilities• Manage Sprint Account and in charge of handling new phone orders, account changes, and phone troubleshooting.• Manage IT consulting account in Evansville, Indiana location in case problem cannot be fixed remotely.• Manage AT&T account to work on phone system and current IT functions associated with AT&T.• Work with Tri-Electronics who implemented our current phone system. • Respond to user requests for service, troubleshoot problems and help developsolutions.• Support PC hardware components, desktop operating system software, and applicationsoftware.• Identify and report system issues to vendors. Monitor and test resolution of thoseissues sent to vendors.• Monitor antivirus software and updates and repair computers infected with spyware,adware and/or viruses.• Monitor backup systems and procedures to ensure data security. Rotate tape media to ensure backups have space to run.• Assist in maintaining inventory records and documentation for computer equipment.• Contribute to Sugar Steel Corporation technical documentation and participate in policy, procedure, and standards development.• Assist users in determining appropriate software solutions to meet needs.• Provide backup technical support for network including router, firewall, and wirelessaccess point.• Maintains open communication and positive working relationship with staff.• Perform other duties/projects as assigned including setup and relocation of desktop computer equipment as needed during office remodel • Perform minor repairs to equipment and arrange for other servicing needs.

• Cashiering activities in areas of purchasing, returns, exchanges and enforcing store policies. • Assist crew in selling company product line. • Maintain excellent customer service skills and ensure product quality.

• Provided professional, friendly and engaging service.• Developed and maintained positive working relationships with others to reach business goals.• Bussed, cleared, cleaned and set tables in a quiet and efficient manner.• Assisted co-workers whenever possible.