Derrill Tolbert, Mba Email & Phone Number

Atlanta, Ga, Us

Alpharetta, Georgia, United States

Sandy Springs, Ga

Identified reverse logistics and fulfillment needs and communicated recommendations to senior management, simplified inbound and outbound process and improved operational efficiency.Coached and trained team members on operational excellence initiatives, implemented daily routines that improved data accuracy, replenishment, and inventory management. Results included 99% backroom accuracy, 96% transition completion, and 12% comp sales which exceeded company’s KPI goals. Developed strategies that leveraged company’s resources and consistently delivered high levels of customer service in a cost-effective manner.Collaborated with vendors on delivery execution and company merchandising standards. Constant communication on high performing and new product lines ensured adequate inventory, which resulted in market sales increasing from ~$4M to ~$5.1M.

Canton, Georgia

Influenced store operations by collaborating with management team on developing systems that improved warehouse procedures, administrative processes, and sales floor behaviors, which made for a better shopping experience for customers.Analyzed Data Access Reporting Tool weekly, proactively developed strategies, which improved specialty sales performance and in stock categories. Understanding market trends and communicating well-defined service and merchandising objectives resulted in 6% comp sales in 2018. Mitigated the complexity of interior and exterior projects by working closely with Project Specialists, Designers, and GC’s, ensured all parties worked collaboratively, fostering team environment resulted in ~$1M in project sales in 2017. Facilitated Pro Services team landing ~$1M project with Aspen Renovations, ensured client product demands were met and any concerns with account were handled in a timely manner. Strengthened departments by addressing staffing issues and providing support through training and development. Training and developing associates resulted in an 87% customer focus score (2nd Place in region of 100+ stores), 23% increase in lead generation, 7% increase in credit application inquires, and 5% increase in Extended Protection Plan sales. Resolved customer complaints by identifying the cause of complaint and selecting the best solution. Satisfactory resolutions motivated customers to continue doing business with Lowe’s location.

Alpharetta, Ga

Instituted Inventory management system, which helped department associates manage inventory more effectively and increased inventory turns from 2.26 to 4.54 and decreased shrink by $12,000.Identified customer service, project, and inventory management opportunities and developed strategic plans that enhanced policies and procedure, department revenue grew from 8% below budget to 3% above budget and customer complaints lessened. Increased performance of interior shutters sale by 30% after meeting with BlindsByNoon CEO and arranging a tour of the company's facility. The tour facilitated in associates gaining product knowledge and learning more about the manufacturing process.Designed communication tool that included department performance metrics, financials, and training modules, which was readily available to associates. Sharing department status facilitated in associate’s development and created a better sales and service culture.

Alpharetta

Improved customer service and sales performance within department by analyzing sales and service data, and collaborated with department manager on recognition programs and meaningful incentives. Rewarding team for their efforts resulted in department sales growing from ~$1M to ~$1.1M in 2011. Developed and mentored associates through motivational training and applied situational leadership to fit the unique needs of each individual situation.

Alpharetta

Developed customer service skills by gaining knowledge of multiple departments, cross training added value to store and made it easier for customers to purchase items they needed for their project.Engaged customers and offered quick solutions for their home improvement needs, excellent customer service resulted in store achieving sales and service incentive bonus for 3 straight quarters.

Selma, Al

Responsible for staging and stocking merchandise throughout the store. Worked closely with stocking team to ensure inventory was zoned and completed at an adequate time. Provided assistance to customers daily in a sufficient manner, and completed daily reports and spreadsheets utilizing in-house inventory system. Greeted customers with pleasant demeanor and motivated staff to peak and perform at a high level.

Master Of Business Administration (Mba), Management

Activities and Societies: Academy of Business Administration, Higher Learning Education AllianceDeveloped the managerial skills.

Bachelor Of Business Administration (Bba), Management

Activities and Societies: Academy of Management, Higher Learning Education AllianceLearned business fundamentals and examined elements.