Derrise Wilkie Email & Phone Number

Prague, Czechia

Providing exceptional customer service to ensure customer loyalty.Processing all requests for assistance in accordance with the procedural requirementsComplex care of the airlines clients (support regarding flight connections, creating and changing bookings, handling special requests, providing general information, web support, refunds ect)Fully trained in using specialized software program for airlines (Amadeus)Catering to all clients needs from the Platinum service line to the regular client line with the upmost care to ensure customer satisfaction.

Prague, Czechia

Offering supplementary back-office support for Louis Vuitton's e-commerce operations during peak seasons.Meticulously scrutinizing online orders for potential fraudulent activities.Making informed decisions to approve or reject orders based on the outcomes of thorough investigations.Demonstrating expertise in identifying and flagging fraudulent orders through comprehensive training.Facilitating communication with delivery companies and warehouses to track and recover lost or missing items.Providing valuable assistance to front-office agents by addressing their inquiries and concerns regarding orders.

Prague, Czechia

Extending warm and welcoming greetings to patrons while upholding a high level of professionalism.Demonstrating exceptional communication and leadership skills, ensuring that the service team maintains an exemplary standard of customer care.Vigilantly enforcing hygiene regulations and standards to guarantee a safe and pleasant dining experience for all guests.Proficiently coordinating shifts, including planning, team organization, and task delegation.Managing financial transactions and cash handling with precision.Excelling in a fast-paced, high-pressure dining environment while delivering top-notch customer service.Maintaining an extensive knowledge of the menu, including dishes and alcoholic beverages, and adeptly upselling alcoholic options.Conducting financial reconciliations at the end of both AM and PM shifts.Facilitating the training of new staff, encompassing till system operation, menu knowledge, cash handling, general cleaning duties, proper plate and tray handling, and food and beverage service techniques.

A Levels, Travel And Tourism

High School/Secondary School