Managed operations of the entire hospitality portfolio for the DC Region, 18 properties in total, with over 33 salaried managers.• Aggressively pursued new business using my personal network of hospitality professionals and secured new opportunities using creative strategies to submit up to three RFPs per month. • Fostered strong relationships with client and corporate accounting departments to maintain pristine Accounts Receivable.• Created annual budgets for each property, exceeding first quarter expectations (2020) by $200,000 as a region.• Maintained a regional average mystery shop score of 88%, surpassing the company goal of 85%. • Conducted quarterly safety audits which led to a 29% reduction in claims costs YOY, a savings of over $65,000.• Enhanced guest experience by streamlining operations and introducing technology solutions. • Valued team leader, as demonstrated by the development and promotion of a dozen team members within 11 months.• Received company standard of excellence award (Winner’s Circle) over three consecutive quarters by exceeding budget, safety and compliance goals.

Oversight of all administrative functions for QuikPark, Inc. (subsidiary of Quadrangle), to include coordination of property management and development, special projects, and budget control -- valued over $7MM.• Supervised eight different garages in the Washington, DC and Northern Virginia area, with oversight of salaried managers and operational staff at each location.• Worked with property management to improve garage aesthetics and marketability, in efforts to maximize usage.• Managed and maintained budgets for each garage, to ensure financial goals are met and align with overall corporate strategies.• Launched QuikPark Website, which allows users to reserve parking spaces prior to arrival, set-up recurring payments for monthly parking accounts, and gather specific details about each garage -- aiming to expand market reach and improve advertising effectiveness.• Added a management agreement to portfolio through market research, which led to the client realizing $210K in unbudgeted revenue in 2018.• Managed the opening of a new garage with several modern features to enhance the parking experience for building tenants and transient customers, projected to achieve over $1MM in revenue.

Establish and build relationships with hotel management, staff and guests to deliver pristine standards that align with Towne Park’s mission. • Attend frequent trainings to acquire and enhance my skills and techniques. • “Ascent” Management Class Graduate.• Created a culture of safety as the “claims champion” and led team to a 60-day accident-free streak.• Attend daily and weekly meetings with hotel executives to effectively forecast event and visiting group needs.• Reconcile Towne Park revenue with hotel revenue to increase accuracy of revenue collection. • Create weekly schedule based on forecast and in accordance with Towne Park productivity metrics.• Host monthly trainings to certify service and driving standards for staff. • Screened, hired and trained 5 new Guest Service Attendants during a 3 month period.• Trained to handle vehicle damage claims ranging from $200-50,000.

• Worked both on and off-site events in an effort to promote the Washington Wizards/Mystics• Responsible for installation set-up, operation and teardown of all interactive elements at events• Responsible for all operational needs and activation of elements • Assists with staffing tables at games and set-up/breakdown of giveaway distribution, theme night, concourse tables• Built brand recognition and awareness of the Wizards and Mystics brand via alternative techniques that engaged the local community • Set up and break down the main concourse at all home games• Created marketing plans for various grassroots initiatives, examples include: College Campuses-Study Break, Theme Nights: Asian Heritage Night, Ladies Night; Bar Initiative, basketball tournament, and more• Researched local events and targeted potential partnerships and opportunities with local community• Managed master calendar• Provided recap of all events attended