Derron Davis Email & Phone Number

Detroit, MI, US

Pontiac, Michigan, United States

Pontiac, Michigan, United States

Wayne County, Michigan, United States

• Assist customers with curbside delivery and online order pickup.
• Create new strategies to grab the attention of new customers.
• Exceeded onboarding quota for business applications with B2B relationships for 2 years consecutively earning the “Business Expert” internal achievement award.
• Maintain store inventory as well as ensure basic sanitizing procedures are followed when merchandising products.
• Actively listen to customers' needs and help them discover how the right products and services would meet or exceed their needs.
• Utilized Salesforce to build and maintain relationships through sales-funnel leads, increasing sales close rate percentage by 4% every quarter.

Greater Detroit Area

• Ensured a unique experience for the Metro Detroit Area with regards to gaming as a fun activity
• Ensured the 32 ft. climate controlled lab and theater equip with FOUR 55-inch High Definition T.V.’s covering the walls in front of custom stadium seats with built-in vibration motors were synched to the screens.
• Represented the business to clients, peers and employees and acted with professionalism at all times.
• Participated in business development activities to expand the business operation.
• Assisted with booking parties, events, fundraisers, schools, corporate team building, festivals, family reunions, graduations, business grand openings, church functions or anytime you want to thrill a group.
• Ensured operations ran safely and efficiently, scheduled staff, reordered supplies, and maintained security standards.

Southfield

• Used actively listening and consultative selling skills and knowledge to recommend products and services to meet customers’ current and future needs.
• Exceeded monthly quota for credit applications by an average of 45% each month.
• Served as a 'brand ambassador' by assisting customers with their sales orders, returns, and exchanges.
• Worked with General Manger to implement a new culture initiative for the department, resulting in a 23% increase of customer satisfaction ratings per quarter.
• Performed market research to understand competitor landscape and utilized available tools to stay current on promotional initiatives.
• Increased Protection Service revenue by an average of 16% every quarter.

Southfield, Michigan, United States

• Worked with customers to address post-sales technical customer support issues.
• Provided phone, e-mail, chat support for many of Apple popular products, from iPhones to iPads to MacBooks to desktop Macs.
• Maintained a 91% and above customer satisfaction rating over an 8-month period.
• Coached and trained new hires to learn how to multitask across systems and applications, ensuring to analyze, isolate and resolve a variety of complex technical issues.
• Created strategies to develop and expand sales of services to existing & new customers.
• Exceeded AppleCare Protection Plan Acquisition quotas by an average of 30% each quarter in 2013.

Associate’S Degree, Cyber Security

Major Requirements: Introduction to Database Systems Networking Concepts Introduction to Secure Programming Fundamentals of Cybersecurity.

Nanodegree, Front End Web Development

Course syllabus includes: - CSS & Website Layout: Learn how to effectively create the structure of a website using semantic HTML, and.