Derry Armi Gunawan Email & Phone Number

Canada

Toronto, Ontario, Canada

• Managed our base of 400+ writers and 1000+ clients resulting in content quality of 4.5/5 and 90% timely completion of content requests
• Strategized and implemented standard operating procedures to improve users’ experience and increase overall marketplace operations efficiency
• Collaborated with product managers to determine reasons for drop in quality and potential product solutions, effectively increasing content quality by 15%
• Maintained a 97% CSAT by providing product guidance and IT support to all users
• Improved chatbot system for current and new users, reducing users support tickets by 30%

Mississauga, Ontario, Canada

• Managed production tasks, from development through final execution stage including costing, sampling,purchase orders, fabric and trim sourcing, vendor communication, invoicing and final delivery
• Responsible for overseeing all activities of the Production team, answers team member questions, assistswith team member problems, and oversees team member work for quality and guideline compliance
• Led daily production meetings and led weekly vendor meetings around the world (Canada, Mexico, US,and Honduras)
• Developed internal processes and documentation for training new hires on product use, behaviour, andinternal processes
• Worked with an outsourced developer to develop a custom CRM system; coordinated meetings, produced meeting minutes and created process documentsmeeting minutes and creating process documents
• Responsible for weekly KPI reports to the sales team and inventory reports to executives

Toronto, Ontario, Canada

• Responsible for executing the company’s strategic plans leveraging my project management skills to produce project scopes and timelines
• Conducted weekly KPI meetings with the sales team and implemented ongoing measures to increase sales and efficiency
• Focused on employee development, formed development plans, conducted training and quarterly reviews
• Successfully led the migration of our CRM tool (Zoho) from API v1 to v2 by working with an outsourced developer and the Zoho support team
• Responsible for tracking system function failures, learned basic coding in Deluge script in order to provide daily technical support to fix bug issues

Toronto, Ontario, Canada

• Managed all back-of-house operations and logistics of the company and the efficient and effective flow of B2C and B2B orders to optimize sales
• Responsible for creating purchase orders and communicating with vendors resulting in 100% timely delivery by setting up measures which decreased internal errors to <5%
• Negotiated with suppliers for all products and buys including pricing, discounts, transportation costs, etc.
• Executed ad-hoc reports for management to decide critical business decisions to improve efficiency
• Developed and improved existing training guides and systems, supported the sales team by creating and standardizing processes
• Collaborated with the sales team to ensure work-in-progress timelines are accurate and deadlines are met

Toronto, Canada Area

• Spoke as on-site representative on merchant sites to map their business processes and collect feedback and information gaps to ensure smooth day-to-day operation
• Trained merchants’ employees on Ritual merchant devices and problem solved on-site technical issues
• Maintained the network of Ritual merchants by troubleshooting and resolving equipment issues

372 Richmond Street West

• Monitored production timeline and developed technical packages and bill of materials for assigned production projects
• Responsible for quality control of sample products both manufactured within and outsourced ensuring details and quality expectations are met before going into mass production
• Assisted the Bids Manager in writing and proof-reading bid proposals and responding to RFPs for government and private industry contracts
• Developed marketing content, including catalogues, brochures/flyers and product information which demonstrated enhanced product and service offerings
• Assisted in website development including designing and creating website content

35 Golden Ave

• Assisted the Business Development Director in connecting with potential partners and executing partnerships
• Assisted in planning and coordinating the implementation of business plans and the penetration of new markets
• Developed and formatted critical analytics and decision support tools for executives used as the basis for future business development and marketing strategies
• Introduced and promoted Rent frock Repeat's business model resulting in a consistent increase of 20% of client base monthly
• Worked with an outsourced developer to automate manual reporting processes, saving time and money while increasing accuracy
• Conducted the training of new hires and internal training of current employees

35 Golden Ave

• Fostered positive customer experiences within a fast-paced warehousing setting through exceptional customer service and consistent quality control
• Top inspector with an average of 25% monthly inspection rate directly resulting in a consistent hit goal of 90% for efficient and timely delivery
• Ensured 100% quality assurance on incoming and outgoing orders to reach the goal of 100% customer satisfaction
• Assisted in seasonal photo shoots, handling constant changes and making adjustments accordingly to ensure the shoots run smoothly following the set schedule and budget
• Assisted in planning and conducting the training of new hires and internal training of current employees
• Maintained timely and accurate logistics and quality assurance reports for executives

Certification, Data Analytics

Ontario College Diploma, Business, 4.0 Gpa

Activities and Societies: SMILE Mentor

Ontario College Diploma, Fashion Techniques And Design