• Creating IT procurement plans, analyzing calculation of IT budgets, and documenting IT monthly reports to regional and management, which includes IT demand planning, replenishment, maintenance, and repair of IT assets.• Resolving troubleshoot laptops (Windows and Apple), servers (finance server, human resource server, file server), networking, routers (Cisco), switches (5 units Cisco main switches), wifi (8 units Cisco wifi), printers (2 units laserjet printer and 2 units inkjet printer),… Show more • Creating IT procurement plans, analyzing calculation of IT budgets, and documenting IT monthly reports to regional and management, which includes IT demand planning, replenishment, maintenance, and repair of IT assets.• Resolving troubleshoot laptops (Windows and Apple), servers (finance server, human resource server, file server), networking, routers (Cisco), switches (5 units Cisco main switches), wifi (8 units Cisco wifi), printers (2 units laserjet printer and 2 units inkjet printer), finance software (Adept), human resources software (HRIS), attendance software (IT Solution), and CCTV professionally.• Managing internal IT helpdesk, IT assets (administration), employees emails account (approximately 170 employees), software licenses (Windows, Microsoft Office, Adobe, etc.), local area network (LAN), internet network (MRTG), and procedures for IT (purchase, maintenance, and repair of IT assets).• Conducting a strategic collaboration with external parties such as internet service providers, various IT vendors, and service center for purchase, maintenance, and repair of IT assets related to the operations and projects. Show less

• Created IT procurement plans and analyzed calculation of IT budgets, which includes IT demand planning, replenishment, maintenance, and repair of IT assets.• Conducted the cooperation between companies and IT vendors.• Resolved troubleshoot computers (Windows), local area network (LAN), internet network (MRTG), and printer (inkjet).• Managed internal IT helpdesk.