Derry Shortt Email and Phone Number
Derry Shortt work email
- Valid
- Valid
- Valid
Derry Shortt personal email
A customer focused, detail oriented and results driven Project Manager with substantial experience in a variety of Service Delivery, Service Management and Customer Service roles within the ICT industry in both Ireland and North America. Strong analytical, communication and planning skills and a proven track record in leadership and teamwork are underpinned by formal certifications in ITIL, ISO 20000, ISO 9000 and Prince2. Experience in the following areas across the telecoms, IT and financial services sectors:• Project, Budget, and Risk Management across infrastructure, network and software deployment projects.• Support systems and processes for Telecommunications & IT products and services.• ITIL process design, management and continuous improvement.• Multi-level relationship and delivery management with customers ranging from SMB to Enterprise & Government, along with internal / external service providers and partners.• Management and ongoing development of multi-skilled ICT Support, Operations and Service Management teams.• Broad technical experience ranging from Voice & Data services to Managed Hosting, and Contact Centre environments.
Viridi Connection
View- Website:
- viridiconnection.com
- Employees:
- 3
-
Programme ManagerViridi ConnectionIreland
-
Semi-Retired But Open To Part-Time Or Short Term ContractsCobalt Pm Consulting Dec 2024 - PresentDublin, County Dublin, Ireland
-
Project ManagerErgo Mar 2024 - Dec 2024Dublin, County Dublin, Ireland -
Strategic Project ManagerIcabbi Jul 2023 - Dec 2023Dublin, County Dublin, Ireland -
Programme ManagerErgo Dec 2018 - Jul 2023County Dublin, Ireland
-
Project ManagerPayx Consulting International Ltd Oct 2018 - Dec 2018Contract role providing project management services to BT Business and Public Sector, working on voice and IT infrastructure deployments. -
Project ManagerPayx International Ltd Jun 2014 - Oct 2018DublinContract role providing project management services to BT Ireland Commercial Networks, working on projects ranging from IT systems and application development / upgrades to data centre consolidations, network and fibre infrastructure rollouts / upgrades, as well as global WAN & GSIP deployments. -
Transition Specialist - Managed ServicesPayx International Ltd Apr 2013 - Jun 2014IrelandContract role working as part of the PayX team providing Transition and Project Management services to a number of BT Ireland’s key business areas.
-
Service Delivery Manager (Contract)Carra Ireland Limited Aug 2011 - Mar 2013DublinLed the design and implementation of service management processes and continuous service improvement programmes and associated customer engagements. Ensure the achievement of KPI’s for Service Level Agreements. -
Head Of Service Relationship ManagementEircom Mar 2009 - Dec 2010Led and coached the Service Relationship Management team in the service management of key Enterprise and Government customers and acted as an escalation point for service issues.Manage relationships and processes with internal teams and external partners to ensure effective delivery of committed service levels. -
Head Of Service Management & DesignEircom Apr 2008 - Mar 2009This role involved the management of the Service Relationship Management team and was also tasked with exploring opportunities to drive improvements in the Service Operation, with particular emphasis on implementing ITIL best practices.
-
Head Of Service AssuranceEircom May 2006 - Apr 2008Led the team providing dedicated support to the Enterprise & Government base for the full range of eircom IP products and services.For a number of months during this period, I was also seconded to the team which bid for and won, a €100 million contract to provide a managed MPLS network for a major customer in Northern Ireland. My role involved the development and documentation of the Service Management component of the response and the subsequent implementation of the Service Operations Centre following the contract award. This project provided very valuable experience in the “real world” design and implementation of an ITIL operating model within a complex ICT environment.
-
Corporate Support Manager, Eircom NetEircom May 2000 - Sep 2006Led the teams that provided 1st line technical support to eircom net's SME, Corporate and Government customers for the full range of Internet, Hosting and EDI products and services and acted as the principal customer escalation point for major service incidents. In addition, I managed the internal IT department that provided support and administration for all the ISP’s LAN, PC and voice communications infrastructure, servicing over 300 end users.
-
Technical Support And Training ManagerCanon Canada Jul 1987 - Feb 2000Led the Technical Support and Training departments, consisting of 20 Technical Specialists and 4 Managers, and managed the associated budget and headcount requirements. The team provided 1st and 2nd level support and training to the rest of the organisation and the customer base.Key member of the team responsible for the development, implementation and ongoing maintenance of the company’s ISO 9002 Quality system.
Derry Shortt Skills
Derry Shortt Education Details
-
SureskillsPrince2 Project Management - Foundation & Practitioner -
Pro-Attivo Training ServicesIso 20000 Consultant Certificate
-
Pink ElephantItil Foundation, Itil Service Level Management Practitioner
Frequently Asked Questions about Derry Shortt
What company does Derry Shortt work for?
Derry Shortt works for Viridi Connection
What is Derry Shortt's role at the current company?
Derry Shortt's current role is Programme Manager.
What is Derry Shortt's email address?
Derry Shortt's email address is de****@****roup.ie
What schools did Derry Shortt attend?
Derry Shortt attended Sureskills, Pro-Attivo Training Services, Pink Elephant.
What skills is Derry Shortt known for?
Derry Shortt has skills like Service Delivery, Itil, Managed Services, Telecommunications, Vendor Management, Service Management, Management, Change Management, Crm, Project Management, Customer Service, It Service Management.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial