Retired now, but...I have had 25 years of experience as an IT/Siebel/CRM Consultant, involved with CRM for 19 years. Experience in (international) CRM projects, acting in different functional roles between the business and IT in the area of analysis, design, testing, roll out / implementation, training, change management and project management. I had a broad knowledge of CRM, business processes, Siebel functionality and -technology. My strengths were translating the business requirements and processes into a Siebel design and the interaction with all project- and user teams, while managing the expectations.Specialties: Siebel, CRM, Business Processes, Analysis and Design, Requirements Engineering, Project Management, Change Management, Testing, Training, Implementation, Planning, Siebel Functionality, Scrum / Agile.- Oracle Siebel CRM certified - Certified Scrum Master