Derwin Williams Email & Phone Number

Austin, Tx, Us

Austin, Texas Area

• The IT Sustainment Manager for the Child Care Records Management System (CCRMS) increasing the efficiency of the CCRMS in providing a mechanism for on-line application processing for over 2,633 active participants and processing over an estimated 16,500 subsidy benefit payments nationwide by the end of Fiscal Year 2021.• In October 2020 a Network and Security Operations Center Database Scan Report for the CCRMS was completed, and there were no findings reported as Critical or High Risk. The evaluation by support staff indicated findings were not applicable as not needing remediated or required for application or user, not commended and by Microsoft to modify, or not a finding for CCRMS since a shared server.• The Online Draft Response of the Authorizing Official System Briefing for the CCRMS was submitted April 2019 to populate the online submission and CCRMS was granted a Full Authority to Operate (ATO) accreditation during the ATO Decision Meeting. The Deputy Assistant Secretary, Development and Operations, was briefed no critical or high vulnerabilities identified in scans completed for the CCRM System.• In 2018 over fifty (50) new Application, Database, and Web Windows and Linux Virtual Servers were successfully provisioned with Build and Modify Change Orders for standard and non-standard servers required in Development, Test, Pre-Production, and Production Environments at the Austin Information Technology Center (AITC) for the Centralized Accounts Receivable/Centralized Accounts Receivable Online System supporting the Debt Management Center for projects and Service Level Agreement Modifications.

Austin, Texas Area

Managing software builds, source code repositories and automated testing in a virtualized data center environment. Experience with continuous integration, testing and continuous deployment techniques used in high volume internet content providers. Automated testing and deployment from development through production; Dark launch process; Experience with internet-scale deployment of mem cached code and big data infrastructures. a. Provide planning and monitoring of the successful rollout of software and related hardware for a specific release.b. Coordinate and communicate the impact of planned releases to systems owners and program managers.c. Plan for systems implementation by participation in process design and implementation of efficient procedures for the distribution and installation of changes to IT systems.d. Ensure that hardware inventory and software versions are tracked and secure and that only correct, authorized, and tested versions are installed.e. Assist in troubleshooting problems associated with a release.f. Plan and manage changes and other deployment activities for assigned applications following change management, configuration management, project management and ITIL processes as per CDCO policies and procedures.g. Manage the build, change and release processes using the Unicenter Service Desk (USD) tool and track progress and resource usage using Primavera, (Time Reporting Application) on a daily basis.h. Proactively work with Product Development, Service Desk, and other teams, ensuring that the Unicenter Service Desk (USD) knowledge base contains accurate and current lessons learned and “how to” information.

Austin, Texas Area

Familiarity with Information Technology Infrastructure Library processes. Installs, modifies, and/or relocates hardware in the data centers or client sites consistent with user specifications and ensures upgrades are on schedule. Performs regular walk through of the data center noting environmental problems and system errors, makes incident and change tickets, perform repairs or engages proper personnel for resolution. Maintains documentation, technical schematics and diagrams. Configures, installs, repairs, and troubleshoots issues related to hardware performance in a data center environment. Performs installation of detailed, client-specific configurations of hardware residing on servers, mainframes including operating systems. Engages Original Equipment Manufacturer (OEM) vendors for warranty repairs. Escorts and assists OEM field engineers in the data center for service calls, managing proper sign in/out on security forms. Monitors and completes assigned tasks in NetBackup, Tivoli Workload Scheduler, Electronic Benefit Transfers, and also other systems assigned. Schedules and completes batch processing of jobs, and other batch tasks, for the State Government and throughout the State of Texas with sudo access.

Austin, Texas Area

Assesses students' progress throughout tutoring sessions. Collaborates with students, parents, teachers, school administrators, or counselors to determine student needs, develop tutoring plans, or assesses student progress. Communicates students' progress to students, parents or teachers in written progress reports, in person, by phone, or by email. Identifies, develops, or implements intervention strategies, tutoring plans, or individualized education plans (IEPs) for students. Maintains records of students' assessment results, progress, feedback, or school performance, ensuring confidentiality of all records. Monitors student performance or assists students in academic environments, such as classrooms, laboratories, or computing centers. Organizes tutoring environment to promote productivity and learning. Participates in training and development sessions to improve tutoring practices or learn new tutoring techniques. Prepares and facilitates tutoring workshops, collaborative projects, or academic support sessions for small groups of students. Prepares lesson plans or learning modules for tutoring sessions according to students' needs and goals. Provides feedback to students using positive reinforcement techniques to encourage, motivate, or build confidence in students. Provides private instruction to individual or small groups of students to improve academic performance, improve occupational skills, or prepare for academic or occupational tests. Researches or recommends textbooks, software, equipment, or other learning materials to complement tutoring. Reviews class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments. Schedules tutoring appointments with students or their parents. Teaches students study skills, note-taking skills, and test-taking strategies. Travels to students' libraries or schools to conduct tutoring sessions.

Assisted with projects related to the use of the State Data Center and other out-of-scope information technology (IT) systems, and coordinated and confirmed all IT resources needed for production release projects and the Production Release Team (PRT) for the Infrastructure Management Section (IMS) and the Texas Commission on Environmental Quality as the PRT Manager. Performed or reviewed computer analysis work as an IMS Project Manager. Developed and managed processes and implementation schedules. Troubleshot problems with the Software Release Implementation Plan and Software Configuration Management (SCM) processes and solutions. Enforced Agency policies or standards that are approved for configuration and change control. Assisted in building or promoting software systems using the tools or processes developed by the Agency. Worked closely with Project Managers, Release Coordinators, and other members of the Release Teams in the Agency to ensure quality and continuity of the SCM system or the Software Quality Assurance Process. Managed the daily queue of input to the build process of sofware systems in test, development, or production. Constantly attended to mail queues to the PRT mailbox.

Served as the Agency Information Security Officer performing duties involving information protection and security of TCEQ information resources, under the broad consultative supervision of division management. Performed information security analysis work. Work involved planning, implementing, monitoring, and maintaining security measures and procedures for information systems and infrastructure to regulate access to computer data files and prevent unauthorized modification, destruction, or disclosure of information. Modified and monitored computer files to correct errors or change individual access status. Assisted in designing and deploying security infrastructure, managing related program activities, and the development of information technology disaster recovery and business continuity planning. May train others.

Information security in support of networking, operating systems, the internet, systems analysis, and basic programming. Overseed and coordinated security efforts within the agency. Provided vision, expertise, and long range planning in the area of IT security. Developed programs to safeguard the state's IT assets, intellectual property and computer systems. Identified goals and objectives consistent with the state's strategic plan. Maintained a working knowledge of state IT security initiatives, issues and guidelines. Worked with the development and implementation of agency security policy, standards, guidelines and procedures to ensure ongoing maintenance of security. Assisted with the investigation of security breaches as necessary. Evaluated security incidents as they occurred and provided research and proper responses in a timely manner. Provided advice and consulting services to the agency to assist in implementing security programs. Presented security material to the executive staff.

Provided technical systems/equipment/software support in the implementation and use of automated systems using various software. Interacted with staff to establish processing priorities and explain the capabilities and limitations of the available software which includes coordinating, establishing, and maintaining processing schedules for automated systems. Analyzed and determined appropriate action for TCEQ data base acquisitions. Developed, evaluated, and modified ad hoc data retrievals and data processing or custom reporting using appropriate PC and software in current operating environment. Provided assistance in planning and coordinating staff projects. Maintained a tracking system of reports in support of software needs by coordinating and documenting operating procedures. System maintenance and monitoring of system resources on the Unisys A-Series Mainframe before rehost to the Pyramid Unix Machines.

United States

Supervised information management specialists in the efficient completion of all related correspondence. Planned, supervised, and conducted on-the-job training for proficiency of section personnel. Monitored the section's administrative computer systems. Assisted in the management of operations information and correspondence. Scrutinized all correspondence to ensure completeness and accuracy in accordance with appropriate directives. Established internal procedures for receiving, suspensing, and redistributing incoming communications including enlisted performance reports, officer performance reports, and awards and decorations packages. Ensured all suspenses are met for outgoing communications in compliance with organization sytle and format. Coordinated and established records maintenance and disposition procedures. Monitored the Privacy Act Program and ensured appropriate training of personnel.

Master Of Science, Computer Information Systems

Activities and Societies: Graduate School Representative for the Teaching, Learning and Technology Roundtable (TLTR) Dean's List

Bachelor Of Arts, Computer Systems Management

Who's Who In American Universities and Colleges Cum Laude Distinction Dean's List

Comptia Cybersecurity Auditor Certification, Computer And Information Systems Security/Information Assurance

Certification, Computer And Information Systems Security/Information Assurance

Onward to Opportunity (O2O)

Comptia Security+ Certification, Computer And Information Systems Security/Information Assurance

Alternative Teacher Certification Program, Education

Alternative Teacher Certification Program being completed for certifications in Math, English as a Second Language, and Physical.

Certification, Information Technology

Computer Hardware & Software build, install, configuration and repair. Computer Network build, installation, configuration, and repair..

Associate Of Science, Business Administration

Who's Who In American Junior Colleges Dean's List

Certificate Of Apprenticeship, Graphic Communications

Activities and Societies: Track & Field, Cross Country, & Intramural Basketball In addition to a High School Diploma earned, also a 4 year.