Derya Özer Email and Phone Number

Cloud & Security & Dig App and Digital Products

* Analyzing and identifying of customer’s existing process and needs for determining scope of projects.* Designing and customizing the Microsoft Dynamics CRM system in order to meet the requirements, constraints of projects and needs of the customer. * Organizing, executing projects and acting as an interface betweento the customer and developers from the beginning to the end of projects. * Providing required documentation for projects.* To prepare a test plan about the Projects and make test with all users.

* To provide standardization at process and modelling topics both the bank and its competitors. Analyzing and identifying the required of branch, Central Operations, Support Services.* Understanding business process management and business requirements of these departments.* To make the project to improve the quality of branch services. In this context, if there is any Project in bank, to prepare and take part in Project team* To create Reports which expected to the desired extent timely.Acting as an interface between business units, technology teams and support teams.* To prepare a test plan about the Projects and make test with all users.* To prepare announcement, handbook, presantation about projects

• Identification, analysis and documentation of the projects needs • Follow -up of the projects within the framework of risk,scope,utility,resources and quailty. • Planning and implementation of developed solutions and test process. • Taking part in trials for the coordination in the projects. • Participation , communication and coordination of the execution of their duties in all projects related to business lines which are Business & Agricultural Banking, Commercial Banking, Cash Management,Retail, Current & Foreign Trade, Audit and Risk.

Operations Department

Marketing Department - Insight of Private Banking, Business Banking

Overall View and Study of the Organization Structure. - Insights of Production Planning, Study of flow process, Quality Control and Assurance, Optimization.