Derya Atmaca Email & Phone Number

Istanbul, Turkey

• Identification of improvement needs through preliminary consultation,• Introduction of the analysis details into the system by performing User Story's analysis by priority in the worklist (Backlog),• Refinement with the Development Team,• Answering questions related to analysis during the software,• Conducting user tests based on acceptance criteria for completing the software and opening bug records for the resulting errors,• Work to correct detected errors,•… Show more • Identification of improvement needs through preliminary consultation,• Introduction of the analysis details into the system by performing User Story's analysis by priority in the worklist (Backlog),• Refinement with the Development Team,• Answering questions related to analysis during the software,• Conducting user tests based on acceptance criteria for completing the software and opening bug records for the resulting errors,• Work to correct detected errors,• Participate in UAT tests and report the errors resulting from end-user tests to the software team. Show less

Istanbul, Turkey

• To define logistics, transportation, return and payment processes and to perform these operations in the best way in order to ensure customer satisfaction and experience and competitive advantage at the highest level.• Creating dashboards to monitor KPIs and present them to senior management• Ensuring communication with sellers in the Marketplace operation, managing and end-to-end follow-up of the return operation• In cases where the orders sent to the customer are not received by… Show more • To define logistics, transportation, return and payment processes and to perform these operations in the best way in order to ensure customer satisfaction and experience and competitive advantage at the highest level.• Creating dashboards to monitor KPIs and present them to senior management• Ensuring communication with sellers in the Marketplace operation, managing and end-to-end follow-up of the return operation• In cases where the orders sent to the customer are not received by the customer, to provide the reshipment or return of the returned orders according to the demand.• To put forward suggestions about systems and processes in order to increase customer satisfaction, efficiency of processes and quality.• To expand the information network in areas such as products and systems made available for the use of responsible processes.• To monitor the efficiency of the companies from which services are received, to follow up on the compliance with the contracts and to take the necessary actions in case of a malfunction.• To follow up, report and present the operation SLAs to the senior management. Show less

Istanbul, Turkey

• By following the system in accordance with specified goals, from the time orders are placed in the system until the time they are dispatched,• Use of quality control mechanism at necessary points,• Monitoring employee performance through human resource management, performing research that will aid in employee performance and growth, and so on,• Maintaining collaboration in accordance with daily, weekly, and monthly goals,• Developing and presenting abilities in reporting and… Show more • By following the system in accordance with specified goals, from the time orders are placed in the system until the time they are dispatched,• Use of quality control mechanism at necessary points,• Monitoring employee performance through human resource management, performing research that will aid in employee performance and growth, and so on,• Maintaining collaboration in accordance with daily, weekly, and monthly goals,• Developing and presenting abilities in reporting and reporting to senior management on a variety of challenges. Show less

Istanbul, Turkey

The experiences I gained during my management internship;• Solution of industrial engineering problems,• Process improvement studies,• Work study and ergonomics studies,• Studies on operations research,• Studies carried out to increase efficiency.

İstanbul, Turkey

During my manufacture internship, I gained a lot of information about machining, chipless machining, assembly and human resources. I had the chance to put into practice the theoretical knowledge that I received in the field of production.

Bachelor Degree, Industrial Engineering, 3.54/4

High Honor Student

E-Commerce And Marketing