Derya Czerniecki Email & Phone Number

• Developed and implemented training plans to ensure effective onboarding of new employees.
• Organized and facilitated virtual workshops, seminars, and conferences for corporate staff.
• Designed and delivered custom training solutions with a focus on adult learning principles.
• Managed multiple projects simultaneously while adhering to tight deadlines.
• Developed training materials, manuals, procedures, and visual aids to effectively achieve organizational goals.
• Cross-trained employees to do other jobs within the business, increasing job skills and productivity.

İzmir, Türkiye

• Created new markets for project cargo.
• Built a new system for record tracking.
• Developed strategies to increase customer satisfaction ratings.
• Assisted customers with product inquiries and orders.
• Worked closely with other departments to ensure that customers received the best possible service experience

Bursa, Türkiye

• Processed orders, forms, and applications accurately.
• Assisted customers with purchase decisions based on needs analysis.
• Demonstrated strong problem-solving skills in addressing customer issues.
• Developed positive relationships with customers through friendly interactions.
• Managed large amounts of incoming calls, emails, and chats simultaneously