Dery Partoni Email & Phone Number

Jakarta, Indonesia

Jakarta, Indonesia

Jakarta

Upheld new business portfolio of organization, as a new revenue driver, in deployment FTTx for high rise building, office, and apartment by design and calculating BoQ of IPTV, IP IPBX, HVAC, fire alarm, etc. I was also responsible in collaborating with other companies as partner to support smart building solution. Made 9 out of 39 contracts of, worth 11 million USD.

Dili, Timor Leste

As a first branch office of Telkom Indonesia outside the nation and a competitive full carrier operator in TImor Leste, I was the field coordinator for service point deployment, Plaza Telkomcel, which covered standard operation procedure (SOP), local policy, customer service recruitment and service excellence training, daily activity report, as well as for call center operation procedures.

Banjarmasin Area, South Kalimantan, Indonesia

I managed Plaza as a walk-in service solution for retail customer, established a smart electronic queuing system combined with voice of customer satisfaction index using web-based HTML. Formed a new model of reporting customer service’s performance which was adopted as a standard form for all branch in Borneo region, and received the Best Plaza 2011 nationwide.

Banjarmasin Area, South Kalimantan, Indonesia

Helped and supported team in creating sales programs, control, and performance-based using MS Excel, especially local gimmick, and territory management corresponds to product characteristic, market segmentation, marketing communication for broadband retail product

Palangka Raya Area, Central Kalimantan, Indonesia

I was part of team in validating mismatch inventory network data between actual warehouse and database system to support sales department, and formed an effecive way by pivotting using MS Access

Master Of Engineering - Meng, Systems Engineering

Bachelor, Telecommunication Engineering