Des A. Email & Phone Number

United States

Professional Virtual Assistant experienced in customer service, project management, social media management, marketing, invoice creation, schedule management and various other areas.

Preformed various credits and collections/accounts receivable duties as a contract employee

New Jersey, United States

 Answer multiple phone lines and assist patients with various needs/concerns Verify and processed client account information, Created/manage records for patient accounts Review records request and send to the appropriate clinics Create/maintain doctors’ daily schedules Assist with various dental procedures as needed

New Jersey, United States

 Assisted patients and scheduled appointments Obtained insurance authorization/medical clearance for procedures Maintained multiple provider schedules Maintained EMRs Preformed various other duties as needed

New Jersey, United States

 Assisted patients and scheduled appointments Coordinated multiple doctors’ and hygienists’ schedules, Received and processed payments Handled all in-house marketing, worked closely with marketing management companies. Managed all social media accounts across all platforms Negotiated contracts with various vendors in amounts exceeding $10,000.00. Organized monthly promotions to boost client engagement and obtain new clientele. Organized networking events for various doctors and assistants. Created and maintained website. Took meeting with sales reps to implement new products and programs. Trained staff in proper phone etiquette, scheduling, and office procedures. Created and implemented new procedures and SOPs.

 Assisted patients and schedule appointments Updated, and maintained EMRs Assisted office manager with various office duties

Answered in coming callsAssisted customers with questions and concernsTrouble-shoot problems with merchandise, tracked packagesCreated new accounts, suspended accounts due to various reasons Verified credit utilizing pre-credit check toolsProcessed new orders Resolved problems and issues, processed refunds.