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- Designed and managed the Microsoft architecture consisting of 1 forest, 4 domains and server applications including Exchange, Skype for Business, Sharepoint, SQL, and the System Center product line- Spearheaded the use of Azure for backups and disaster recovery, and evaluation of the Office 365 platform- Reduced server hardware by 50% by implementing virtualization (Hyper-V), while increasing the high availability of all systems- Implemented the use of Powershell to automate processes, including the creation of user accounts, Exchange growth, auditing requirements, and general system monitoring- Hired, managed and trained team members with limited IT experienced to become competent, reliable system engineers- Provided training and technical support to IT Staff at 21 locations on 3 continents- Enjoyed positive and productive relationship with other staff, including senior management, by providing a stable environment that was also reactive to changing requirements

- Designed environment, and successfully implemented process to collapse 120+ NT domains into one Active Directory domain- Reduced server costs by 30% and downtime by 90%- Successfully managed migration of 50+ servers to new data centers, on four separate occasions- Provided level 3 technical support to all remote locations, worldwide for Microsoft issues, especially Windows 2003- Managed team of support engineers responsible for servers located over 128 sites and 10 countries, including mentoring and training- Enjoyed positive and productive relationship with many hardware and software vendors

- Successfully implemented systems as part of the global office project- Installed and configured clients & servers for worldwide Remote Access Dialup system