Ankit Desai Email & Phone Number

Mumbai, Maharashtra, India

Bengaluru, Karnataka, India

▪ Responsible for developing and delivering cloud-based applications to support micro-factory applications, resulting in a 30% increase in efficiency.▪ Managed the SDLC, including code reviews, testing, development, and build creation.▪ Collaborated with cross-functional teams to ensure alignment with the end user requirements.

Mumbai, Maharashtra, India

TECHNOLOGICAL CONTRIBUTIONS:PROJECT - MIDDLEWARE - PRODUCT OWNER:▪ Worked in an Agile manner to develop, enhance, and maintain the quality of "Middleware".▪ Designed and developed connectivity and dataflow pipeline between applications, chatbot, live-chat agent, database, users & channels such as WhatsApp, Facebook, Line, Twitter, etc.▪ Processing WhatsApp/Facebook/Twitter/Line Media data including Images, Video, Voice notes, Audio files, word documents, etc., storing it into AWS S3 and passing transformed data to ChatBot or Live Chat Agent depending upon the user's end connection.▪ Designed and built a backend queue micro-service (Omni channel) using Celery and RabbitMQ, which work as a single entry point in middleware for multiple channels (approximately 100 requests at a time).▪ Implemented a user session feature.▪ Created socket room using Socket.io library, tackled and resolved multiple issues related to socket connection, message loss on service restart, and duplication of messages in the room.▪ Designed and developed a mechanism that results in zero data loss after a service disaster or socket reconnection.▪ Integrated "Middleware" service with other applications like Chatbot, LiveChat Agent Platform, Voice to text utility, Analytics platform, 3rd party API/SDK, and many more.PROJECT - LIVE CHAT AGENT - CONTRIBUTOR:▪ Contributed to Live Chat product for auto disconnection feature, handling end-user journey, developed Multilingual feature using Google Translate API on DMP platform, Created socket connectivity between middleware and Live Chat backend.OTHER:▪ Created WhatsApp voice notes to text conversion utility using Microsoft Azure cognitive services.▪ Worked closely with the DevOps team for application Dockerizing and scaling, production bug fixing, transitioning monolithic to microservices, etc.▪ Collaborated closely with CSM, manager, client, and other team members to understand and deliver customer requirements.

Mumbai Area, India

▪ Developed and Implemented Dynamic CRM (Customer Relationship Management Software)▪ Built a Web Application that allows users to easily keep track of all students who are applying for online exams & their progress details▪ Wrote scripts to fetch data from MongoDB and convert it into a real-time graphical representation

Mumbai Area, India

▪ Responsible for Research & Development, Embedded system design, Back-end, Front-end, Database design▪ Assembled a device using NodeMCU (esp8266), temperature sensor, LDR, Compressor, etc. which collects surrounding real-time data and stores into MySQL Database▪ Created a single-page web application for real-time data visualization around 1000 records at a time

Bachelor Of Engineering - Be, Extc

Education record

Education record