Technical Program Manager
Current• Leading MacBook products quality through all the phases of manufacturing and in field.• Managing field matric index to reduce field failures and drive better performance of Apple products.• Capture MacBook fails related to Logic board, debug for Root cause and drive containment across sustaining and NPI programs for closed feedback loop.• Leading programs across regions for different failure analysis activities by managing resources, Cost and timely turnaround.• Created automated dashboards from factory and field dataset for failure management, early trend analysis and improving customer experience with reliable hardware quality.