Danielle Sandefur Email & Phone Number

As a Project Coordinator, I specialize in driving software implementation projects in a nationwide call center environment. I excel in conducting comprehensive requirements analyses, developing detailed comparison reports, and facilitating collaboration between stakeholders and product teams to ensure project alignment. My expertise includes creating project dashboards, overseeing change management processes, and performing User Acceptance Testing (UAT) and Regression Testing, particularly in Salesforce, to ensure seamless software releases and operational improvements across multiple lines of business.

With experience as an Intake Support Agent, Case Processor, and Case Consultant, I have guided intake teams in adhering to legal guidelines, managed fair distribution of cases, and conducted comprehensive client consultations. My roles involved facilitating communication between attorneys and staff, ensuring accurate case assignments, and staying up-to-date with evolving legal standards to provide precise client advisement and support.