Hugo Deschamps Email & Phone Number

Geneva, Switzerland

Genève, Suisse

For the leader in the luxury watch industry.• Led after-sales web-application projects (budget, planning, resources, risks, change management, reporting):- New solution to improve product repair management process- New functionality aiming at reducing counterfeiting• Coordinated the delivery of functionalities with SCRUM framework, for existing after-sales web-applications: - Coordinated a multicultural team of 22 people - 2 technical leads, 6 business analysts, 10 developers, 4 testers- Managed weekly follow-up meetings- Reported progress status and risks to steering committees- Facilitated communication between the stakeholders and supported resolution of impediments - Supported activities prioritization and planning- Managed external consulting resources (order management, loading plan, working days control, on/off-boarding)• Managed 3.5 MCHF budget (fixed price and time & material) for the departmentResults: Successful budget management -1% vs. announced, all projects and functionalities delivered on time and within budget

Geneva, Switzerland

Led strategic projects to increase omnichannel sales : project structuring, scope/planning/budget/risks/quality management and actions coordination.• Customer’s data update improvement: designed and supported the development and deployment of a new e-banking functionality in collaboration with an external team of 1 business analyst and 2 developers. • Online loan sales improvement: supported the enhancement of the digital management solution, created a reporting tool, initiated KPIs follow-up meetings and best practices sharing within a network of 80 people. Results: transformation rate increase from 1.9% to 3.5% (+23 MCHF).• Sales channel development: initiated a new partnership with a digital broker, defined a new process and training plan to local agencies. Results: +5% on global sales.• Customer experience improvement in point of sales: designed a new customer path and training content/plan for 10 local agencies, implemented Mystery Shopping controls. Results: +7 points NPS score. • Customer Service Call Center: sized the needed task force related to a migration to a new e-banking. Results: average of 95% of calls answered/day.• Monitored sales data providing consolidated results and analysis to Executive BoardResults: Increased sales by +9% in 2021

Paris Area, France

Clients: BMW and MINIProject lead in the implementation of a new Digital tool (Salesforce) aiming at developing customer centricity for a well-known premium automotive manufacturer. It has impacted 1 900 people in more than 180 points of sale. • Managed a multicultural team of 4 people for the training deployment in France• Managed planning, team, client relationship, risks• Defined change management strategy (people targeted, training content, means, communication, performance and readiness analysis, users experience)Results: Improved customer experience and satisfaction (+1pt/10)

Paris

Clients: PORSCHE, BMW, MINI, MERCEDES, NISSAN, GANLed 200 consulting sessions on the ground for 24 retailers working for premium and luxury automotive manufacturers. • Developed strategies: resources, planning, targets, communication, marketing & digital actions• Reorganized roles, missions and processes for sales and marketing department • Analyzed and optimized retailers CRM databases to generate opportunitiesResults: Increased sales by +7%

Shenzhen, Chine / San Francisco, Etats-Unis

In Shenzhen (China) I was responsible for the production of the first 1.000 3D printers in the factory & their shipping to the US where final products were assembled.• Managed a multicultural team of 10 people: 6 factory workers, 2 purchasers, 1 engineer, 1 secretary• Planned the printers production and logistics for the 1 000 3D printers• Optimized existing production processes to improve the factory's productivity Results: Increased production efficiency by 23%| ABOUT ZEEPRO |Zeepro's mission was to offer the best in personal 3D printing experience. It has designed zim, an awesome personal 3D printer. The company was also working on an open platform, offering 3D printing digital contents & services to everyone, everywhere. Zeepro was founded by an experienced team of engineers, designers and entrepreneurs. After a very successful campaign end of 2013 on Kickstarter, Zeepro has raised 4 million USD.

Région De Paris, France

Found a premium leather goods company designing and selling customized bags (e-commerce).• Designed and deployed the business model, the brand image and the marketpositioning• Co-created the 10 models range for men and women in collaboration with the famous designer Christopher Pearson and 3 stylists (each bag was customizable according to some specific combinations)• Prospected 80 worldwide production partners• Co-developed the website frame| ABOUT DICYDENCE |DICYDENCE was founded by 2 associates, aiming to introduce high quality customized bags on the French market.

Shenzhen City, China

Helped a Chinese factory (Shenzhen) to develop worldwide strategic sales.• Designed a Business Plan to identify strategies for growth• Developed the company website• Developed this technological bag prototype for streetMarketing in collaboration with 2 factories• Designed and sold in France 685 leather cases for electronic cigarettes| ABOUT COMO NO | RECENTLY NAMED HAPPY VALLEYComo No is specialized in designing and producing textile products. The company is the result of 25 years of work, enriched by new partners. Como No is represented by French, settled in China, in Hong-Kong, in France and overall an efficient collaboration. It is an alternative and serious option, to have a project materialized on competitive prices. It is an independent company, close to its customers and its products.

Montigny-Le-Bretonneux

Supported 5 BMW and MINI product managers for the French market.• Organized competitive driving tests for BMW France employees and management board• Wrote competitive car comparison for BMW France employees and management board• Wrote monthly car trends reports for the management board• Answered the requests of 180 dealerships concerning product options, choices and car designs for customers (about 200 phone calls per month)To sum up: Communication Skills | Marketing Skills | Product | Premium Services

Master'S Degree In Entrepreneurship, Marketing And Strategy

Marketing Strategy, business model, business plan, project planning, project management, finance, negociation

Engineer'S Degree, Mechanical Engineering

Semester Of Study Feb-Sept. 2011