Hugo Deschamps Email & Phone Number

Geneva, Switzerland

Genève, Suisse

• For the leader in the luxury watch industry.
• Led after-sales web-application projects (budget, planning, resources, risks, change management, reporting):- New solution to improve product repair management process- New functionality aiming at reducing counterfeiting
• Coordinated the delivery of functionalities with SCRUM framework, for existing after-sales web-applications: - Coordinated a multicultural team of 22 people - 2 technical leads, 6 business analysts, 10 developers, 4.
• Managed 3.5 MCHF budget (fixed price and time & material) for the departmentResults: Successful budget management -1% vs. announced, all projects and functionalities delivered on time and within budget

Geneva, Switzerland

• Led strategic projects to increase omnichannel sales: project structuring, scope/planning/budget/risks/quality management and actions coordination.
• Customer’s data update improvement: designed and supported the development and deployment of a new e-banking functionality in collaboration with an external team of 1 business analyst and 2 developers.
• Online loan sales improvement: supported the enhancement of the digital management solution, created a reporting tool, initiated KPIs follow-up meetings and best practices sharing within a network of 80 people..
• Sales channel development: initiated a new partnership with a digital broker, defined a new process and training plan to local agencies. Results: +5% on global sales.
• Customer experience improvement in point of sales: designed a new customer path and training content/plan for 10 local agencies, implemented Mystery Shopping controls. Results: +7 points NPS score.
• Customer Service Call Center: sized the needed task force related to a migration to a new e-banking. Results: average of 95% of calls answered/day.

Paris Area, France

• Clients: BMW and MINIProject lead in the implementation of a new Digital tool (Salesforce) aiming at developing customer centricity for a well-known premium automotive manufacturer. It has impacted 1 900 people in more.
• Managed a multicultural team of 4 people for the training deployment in France
• Managed planning, team, client relationship, risks
• Defined change management strategy (people targeted, training content, means, communication, performance and readiness analysis, users experience)Results: Improved customer experience and satisfaction (+1pt/10)

Paris

• Clients: PORSCHE, BMW, MINI, MERCEDES, NISSAN, GANLed 200 consulting sessions on the ground for 24 retailers working for premium and luxury automotive manufacturers.
• Developed strategies: resources, planning, targets, communication, marketing & digital actions
• Reorganized roles, missions and processes for sales and marketing department
• Analyzed and optimized retailers CRM databases to generate opportunitiesResults: Increased sales by +7%

Shenzhen, Chine / San Francisco, Etats-Unis

• In Shenzhen (China) I was responsible for the production of the first 1.000 3D printers in the factory & their shipping to the US where final products were assembled.
• Managed a multicultural team of 10 people: 6 factory workers, 2 purchasers, 1 engineer, 1 secretary
• Planned the printers production and logistics for the 1 000 3D printers
• Optimized existing production processes to improve the factory's productivity Results: Increased production efficiency by 23%| ABOUT ZEEPRO |Zeepro's mission was to offer the best in personal 3D printing experience. It.

Région De Paris, France

• Found a premium leather goods company designing and selling customized bags (e-commerce).
• Designed and deployed the business model, the brand image and the marketpositioning
• Co-created the 10 models range for men and women in collaboration with the famous designer Christopher Pearson and 3 stylists (each bag was customizable according to some specific combinations)
• Prospected 80 worldwide production partners
• Co-developed the website frame| ABOUT DICYDENCE |DICYDENCE was founded by 2 associates, aiming to introduce high quality customized bags on the French market.

Shenzhen City, China

• Helped a Chinese factory (Shenzhen) to develop worldwide strategic sales.
• Designed a Business Plan to identify strategies for growth
• Developed the company website
• Developed this technological bag prototype for streetMarketing in collaboration with 2 factories
• Designed and sold in France 685 leather cases for electronic cigarettes| ABOUT COMO NO | RECENTLY NAMED HAPPY VALLEYComo No is specialized in designing and producing textile products. The company is the result of 25.

Montigny-le-Bretonneux

• Supported 5 BMW and MINI product managers for the French market.
• Organized competitive driving tests for BMW France employees and management board
• Wrote competitive car comparison for BMW France employees and management board
• Wrote monthly car trends reports for the management board
• Answered the requests of 180 dealerships concerning product options, choices and car designs for customers (about 200 phone calls per month)To sum up: Communication Skills | Marketing Skills | Product | Premium Services

Master'S Degree In Entrepreneurship, Marketing And Strategy

Marketing Strategy, business model, business plan, project planning, project management, finance, negociation

Engineer'S Degree, Mechanical Engineering

Semester Of Study Feb-Sept. 2011