Michael Desch Email & Phone Number

CDC ContractorAdvanced Diagnostics & Biotechnologies BranchDivision of Core Laboratory Services & ResponseNational Center for Emerging and Zoonotic Infectious DiseasesOffice of Infectious DiseasesCenters for Disease Control and PreventionInvolvements:1) Processing and analyzing routine sequencing requests from Sanger, PacBio (Sequel II), and Oxford.

• Used PowerShell and Windows command line scripting to automate custom image deployments within the Microsoft Deployment Toolkit (MDT).
• Modified Windows Registry with PowerShell and Windows Command-line scripting.
• Created generic reference images and application packages for Windows 10 deployments with MDT Task Sequences.
• Troubleshot network execution of scripted BIOS updates and image deployments (PXE).
• Worked with third-party vendor workflow for device preparation and deployment.
• Created, ran, and tested MDT task sequences in Windows Hyper-V VM environments and on physical hardware.

Rochester, Minnesota

• Assisted with the development of the Protocol Lifecycle Management (PLM) web application using a modified Scrum/Agile, software development lifecycle, with 1-month sprints.
• Supported the goal of PLM to increase the efficiency with which researchers could initiate, conduct, and analyze many types of research studies, while maintaining industry compliance.
• Developed and executed test cases for a web interface. Most testing was performed within a browser, and across all tiers of development; some used the application Postman to assess the functionality of in-house APIs.
• Created and managed documentation for all test cases using MS Team Foundation Server (TFS).
• Performed data validation of Oracle relational databases across three tiers of development, in some cases using MS Excel and its built-in functions to increase the efficiency and accuracy of this data validation.
• Volunteered to conduct 30-minute in-person interviews among all of those within the unit to better qualify the results of an annual employee satisfaction survey and submit anonymized results to management.

• Tutored students of a CS-101 course in 1-on-1 and group settings.
• Reviewed and taught computer science fundamentals (variable assignment, loops, concurrency, function calls and creation, conditions, recursion, etc.) using UC Berkeley’s block-based and visual programming language.
• Graded homework and test material per provided rubrics.

• Provided direct technical support to faculty, staff, students, and the general public in a variety of mediums, including walk-in, phone, and scheduled technical support.
• Helped in software support, general device support, and a minimal amount of hardware support, developing my ability to communicate effectively with persons with varying levels of technical knowledge.
• Oversaw poster printing processes including initial discussions with a client, documenting the stages of completion, configuring HP DesignJet T1700 printer settings, as well as optional lamination and foam-core services.
• Gained opportunity to iterate on the best practices of the customer service paradigm of ‘Under-sell, and Over-deliver.’
• Provided necessary and intermittent maintenance of ten student-accessible HP LaserJet M606 printers in a library setting which included general maintenance, ink drum replacements, and replacing non-durable internal.

Rochester, Minnesota Area

• Provided customer service, attended yearly customer service workshops and events.
• Worked within multiple departments, and helped to increase efficiencies in inventory management for both the produce and bulk departments.
• Used point-of-sale system CoPOS to assist customers and perform daily inventory management.

Thủ Dầu Một, Binh Duong, Vietnam

• Taught conversational English lessons in 90-minute classes of size 5 to 30 students, ages 4 to 65
• Developed lesson plans using existing content and feedback through co-workers via co-teaching