We review up to 20 reported bugs daily submitted by various teams, triaged reports, validated whether it's expected behavior or not, and attempt reproduction before escalating to engineering.• Spearheaded management by quickly identifying high-impacting issues experienced by users, preventing potential multimillion-dollar outages• Monitor approximately 50 reports by holding engineers accountable to their SLAs and pushing reprioritization as the scope of impact changes• Escalate outages to the owning team's on-call engineering resource and assist with debugging• Communicating with cross-functional teams to produce results• Created responses and support instructions for all our support agents globally

Working at Uber’s Greenlight Hub, I designed a slide deck curriculum focusing on the gaps observed in project analysis. Delivered training courses on a bi-weekly basis, taking feedback to update the material. Regularly collaborated with leadership on development for employees. Responsible for executing tasks to provide the most efficient support possible. Displayed expert communication and service skills while exceeding TPH expectations. Responsible for redesigning the Uber Greenlight Hub processes to ensure that driver-partners and experts have the best experience during any visit.

As a Customer Service Representative, I fielded inbound customer phone calls and facilitated claims for customers in a professional manner. I was able to assist an average of 15 customers a day with scheduling and filing various glass claims for their insurance companies. Work with team members to foster a customer service oriented environment. Exceed monthly expectations for appointment scheduling to provide customers with an efficient customer experience

As a Starbucks Barista, I was successful in performing several job duties while focusing on customer support. We took orders and made coffees, teas, and other drinks to customer specifications. Our team also trained to operate cash registers and credit card machines.