Deshana Baptiste Email & Phone Number

-Proposed solution and built resolution team to solve the number one cause of customer complaints, and completed Case Compliance Project six months ahead of schedule. -Managed communication across departments to schedule and plan bi-weekly company all-hands meetings to ensure the team was bought into projects and the overall company mission. -Cultivates relationships with current and prospective foundations and corporate funders, grant makers, donors and supporters-Developing treatment plans that fit client's abilities and career goals. -Collaborates daily with social organizations to assure quality care to identify qualify services need.-Identifies and discuss difficult socio-economic issues with families such as dysfunctional parenting, drug and alcohol use, medical conditions including disabilities.

-Interacted with 80+ high value stakeholders, fostered relationships through a deep knowledge of youth recidivism rates and the overall organization mission-Beat expectations by 17% through the development of signups for program related courses of action-Aligned goals with executives on scheduling, budgeting, resource management, and style of progress-Designed and managed a new client on-boarding process for Juvenile services, resulting in an improvement in client retention of 22%-Collaborated with department heads and cross-functional teams to meet a variety of needs

-Reduced customer service calls by 23% by implemented customer service case reviews for Family Specialists. -Addressed learner issues related to learning technology platforms independently, via vendor support, or through IT intervention.-Ensured the evolution and standardization of program design for human services training, including capturing and applying areas of success and improvement and ensuring ongoing alignment and training for other Family Specialists regarding internal SOPs and Best Practices. -Reimagined the experience of new clients in relation to the agency's products and services.