Deshana Wright Email & Phone Number

United States

In addition to publishing my first book with Authorhouse Publishing... 'Dark Chocolates' a bittersweet collection of love and life in poetry; I am pursuing many other venues at this time.

El Dorado Hills, Ca.

Utilizing advanced data entry skills, input orders into system quickly and accurately.• Provided excellent customer service and proficiently drove sales of online merchandise.• Opened and maintained corporate accounts, upheld communications with vendors, suppliers and customers, regarding products and services.

Responsible for taking inbound calls in a call center environment. Answering customer questions and inquiries regarding billing issues, service problems, comments or complaints, as well as providing information regarding products and features. Correcting errors or discrepancies on customer billings as necessary, resolving delinquent account balances, and scheduling the connection and disconnection of services as requested. Thorough documentation of customer interactions, preparing work orders that reflect accurateness of services being ordered and monies being collected by field technicians, as well as following up on the timely arrival of technicians upon customer installation of products or services. Delivering superior customer service in a prompt and professional manner and representing the face of Comcast in an upbeat, positive manner at all times.