Deshane Mckenzie Email and Phone Number
Transitioning from 5+ years in customer service to Tech Sales, my customer-centric background equips me with unique empathetic and effective communication skills. The focus now, is proactively identifying opportunities, nurturing leads, and building meaningful business relationships. My Software Engineering bootcamp experience is beneficial through applying precision in identifying sales process bottlenecks, transforming code debugging into crafting compelling pitches and architecting solutions tailored to clients' unique requirements.My interest is in optimizing and enhancing lead qualification processes.
Copywriting Strategist At Own Your Lifestyle
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Digital Marketing Student ConsultantCopywriting Strategist At Own Your LifestyleToronto, On, Ca
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Customer Service RepresentativeThe Estée Lauder Companies Inc. Nov 2021 - PresentToronto, Ontario, Canada- Diligently in a fast-paced environment during major sales such as Black Friday/Cyber Monday week, remained positive in all interactions and solved customer concerns via phone, email and live chat for 5 companies simultaneously under Estee Lauder.- Routinely communicated with Brand representatives, the Warehouse team, and Managers professionally and efficiently through written communication to ultimately enhance the customer experience on their websites as a collective. -
Retention SpecialistSprint Oct 2019 - Apr 2020Toronto, Ontario, Canada- Confidently worked under pressure with escalated customers as the last resort for customer loyalty. Provided accurate information with relevant solutions promptly that resulted in higher retention rates - decreasing overall company profit loss.- Instinctively displayed willingness to learn and implement advice given continuously. Took initiative by setting up meetings with my Managers, Team Lead, and other Top performing Retention specialists, and discussed performance, new strategies, and reflected on previously recorded calls to improve efficiency. -
Customer Service RepresentativeWoodbine Entertainment Sep 2016 - Sep 2019Toronto, Ontario, Canada- Passionately presented to 1000’s of people throughout my time at Woodbine instructions on How to Place Bets. Raised awareness of the Betting process which ultimately enhanced the customers overall experience.- Demonstrated efficient interpersonal skills with several different departments as well as customers to both improve the culture within the company as well as set the expectation for high-touch support -
Sales AssociateDesigner Depot Jan 2014 - Apr 2014Mississauga, Ontario, Canada -
Bakery AssistantLe Bon Croissant Nov 2011 - Feb 2013Mississauga, Ontario, Canada
Deshane Mckenzie Skills
Deshane Mckenzie Education Details
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Computer Software Engineering -
St. Edmund Campion9-12
Frequently Asked Questions about Deshane Mckenzie
What company does Deshane Mckenzie work for?
Deshane Mckenzie works for Copywriting Strategist At Own Your Lifestyle
What is Deshane Mckenzie's role at the current company?
Deshane Mckenzie's current role is Digital Marketing Student Consultant.
What schools did Deshane Mckenzie attend?
Deshane Mckenzie attended Brainstation, St. Edmund Campion.
What skills is Deshane Mckenzie known for?
Deshane Mckenzie has skills like Customer Service, Problem Solving, Personal Development, Network Marketing, Time Management, Consulting, Leadership, Team Building, Social Media Marketing, Social Media, Social Entrepreneurship, Investments.
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