Deshan Telesford

Deshan Telesford Email and Phone Number

Customer Success Manager | Driving Revenue Growth and Customer Satisfaction to Achieve Remarkable SaaS Outcomes | CCSM @ DoorDash
Market Street and 5th Street, San Francisco, CA 94103, us
Deshan Telesford's Location
Mesa, Arizona, United States, United States
About Deshan Telesford

With over 7 years of dedicated leadership at the nexus of Cybersecurity and Customer Success, I stand as a stalwart professional committed to delivering unparalleled value. Throughout my career, I have consistently amplified customer satisfaction, crafted effective business development strategies, and driven substantial revenue growth.🌟 Customer-Centric Focus: I am resolutely committed to providing a superior customer experience. My approach goes beyond superficial satisfaction, delving into the intricacies of client needs to establish meaningful and lasting partnerships. 🌟 Sales Excellence: Recognized for surpassing sales targets consistently, I bring a strategic mindset to revenue growth. My focus extends beyond mere transactions, ensuring the establishment of enduring relationships that withstand the test of time. 🌟 Product Adoption Optimization: In the sphere of Cybersecurity, I specialize in optimizing product adoption. My expertise lies in ensuring that cutting-edge solutions seamlessly integrate into daily operations, enhancing overall efficiency. 🌟 Collaboration Leadership: I possess a unique ability to foster cross-functional collaboration. Beyond understanding client needs, I orchestrate seamless collaboration across departments to implement solutions that transcend isolated success to become company-wide triumphs. If you seek a partner who is deeply versed in the nuances of Cybersecurity and Customer Success, let's connect. Together, we can take your business to new heights, setting a standard for excellence that resonates across industries. Connect With Me Today!

Deshan Telesford's Current Company Details
DoorDash

Doordash

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Customer Success Manager | Driving Revenue Growth and Customer Satisfaction to Achieve Remarkable SaaS Outcomes | CCSM
Market Street and 5th Street, San Francisco, CA 94103, us
Website:
doordash.com
Employees:
201
Deshan Telesford Work Experience Details
  • Doordash
    Merchant Success Manager
    Doordash Mar 2024 - Present
    San Francisco, California, Us
  • Strategize To Monetize
    Founder
    Strategize To Monetize Sep 2020 - Present
    Ocean Ridge, Florida, Us
    Develop and oversee processes for various clients, providing strategies to achieve their organizational goals and closely monitoring success metrics and KPIs. Create and disseminate presentations highlighting KPIs and evaluating the effectiveness of campaigns. Onboard new customers, walking them through available tools, support options, and managing onboarding paperwork. Design, create, and manage company websites, brand assets, and marketing campaigns to encourage customer engagement and build rapport.
  • Synack, Inc.
    Customer Success Manager
    Synack, Inc. Oct 2022 - Jan 2024
    Redwood City, California, Us
    Successfully managed a diverse global portfolio, cultivating strong client relationships, assessing attack surfaces to align cybersecurity testing needs with suitable products (penetration testing, web, host, API, mobile, IoT, ASM, etc.). Managed cohorts of red team and purple team researchers throughout the duration of tests. Established strong relationships by preparing and delivering test out-briefs, trainings, demos, and quarterly business reviews (QBRs) to provide insights into cyber threat intelligence to stakeholders.
  • Urbanleap
    Customer Success Manager
    Urbanleap May 2022 - Oct 2022
    San Francisco, California, Us
    Manage a comprehensive book of business of city and state government entities, generating approximately $20MM ARR. Plan, lead and execute on-boarding plans to optimize the implementation of the platform and ensure a successful adoption of the software by key personnel. I assist with customers’ procurement planning, execution and share industry best practices while managing the entire life of the account and individual projects to drive growth and expansion.
  • Boynton Beach Leaders Of Tomorrow
    Director
    Boynton Beach Leaders Of Tomorrow May 2013 - Sep 2022
    Plan, organize, promote, and execute volunteer and youth programs that include sign language, music classes and community service at assisted living facilities and shelters. Work in collaboration with municipal partners and community stakeholders to support art, culture, and heritage development while establishing outreach ventures and increased awareness of these activities and the Boynton Beach Leaders of Tomorrow by providing press releases and engaging in coordinated interviews with local newspapers such as The Palm Beach Post and the Sun-Sentinel in addition to television stations WPTV 5 and WPBF 25.
  • Envolo
    Account Manager
    Envolo Feb 2016 - Sep 2020
    Managed a variety of projects for the customers comprising my global portfolio of creators and brands. Overseeing community building and management, I used my sales experience and collaborative strategic planning to increase an account's monthly revenue from $2,000 to over $20,000 within 30 days by identifying new revenue opportunities and leveraged my strong customer relationships to introduce collaboration opportunities. I also sourced and onboarded talent, working cross-functionally with local and international sales and support teams to identify and analyze operational risk events and develop proactive strategies for risk mitigation and conducted regular account reviews to enable customers to be best positioned to achieve their goals.
  • Patrishka'S Insurance Agency
    Licensed Customer Service Representative
    Patrishka'S Insurance Agency Nov 2011 - May 2020
    Provide prompt customer support, maintain relationships with clients and leveraging of those relationships for growth and expansion efforts, develop and coordinate marketing programs and efforts online and in person at expos and trade shows, oversee marketing budgets and campaigns, and prepare and provide performance reports.

Deshan Telesford Education Details

  • Florida International University - College Of Business
    Florida International University - College Of Business
    Management And Operations

Frequently Asked Questions about Deshan Telesford

What company does Deshan Telesford work for?

Deshan Telesford works for Doordash

What is Deshan Telesford's role at the current company?

Deshan Telesford's current role is Customer Success Manager | Driving Revenue Growth and Customer Satisfaction to Achieve Remarkable SaaS Outcomes | CCSM.

What schools did Deshan Telesford attend?

Deshan Telesford attended Florida International University - College Of Business.

Who are Deshan Telesford's colleagues?

Deshan Telesford's colleagues are Ruirui Yang, Mutshaudi M'bangula, Sydnie Thompson, Ana Cabrera, Omar Burkhart, Jaqueline Paniagua, Lillian Berc.

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