Desharne Gibson Email & Phone Number

Customer focused leader with a passion for customer service. Extensive knowledge of call center management for both Commercial and Medicare business. Consistently achieved or exceeded performance metric of 80% of calls handled within 30 seconds. Proven record of enhancing the customer experience by building, leading and motivating high performance teams through an unwavering commitment to excellence. Manage teams as large as 160 and outsource organizations as large as 400. Strategic thinker, who translates strategy into action, makes decisions and executes. Responsible for establishing an Operation Support Center, where team leads work under a centralized team, providing a single view and managing all rep interactions. Allowing better insight for training, education and best practices. Seeking an organization that values these skills and has a challenge that I can own and will provide me with an opportunity to deliver results.

Listed skills include Leadership, Process Improvement, Vendor Management, Call Centers, and 21 others.

• 

  Devry University

  Business Administration And Management, General