As the Vice President of India Operations at Cross Country Healthcare, I lead a large and diverse team of over 250 IT and BPS professionals, delivering high-quality services to the healthcare industry. With more than 25 years of experience in technology and operations, I have a proven track record of initiating, expanding, and managing global captive centers, aligning them with the global business strategy and ensuring optimal cost management.My core competencies include delivery management, new business development, proposal writing, performance enhancement, team development, customer satisfaction, business process automation, mobile solutions, legacy exit, helpdesk support, service standards, governance, regulatory compliance, risk mitigation, and cost optimization. I hold an Executive Certificate in Management Program from the University of Virginia, a PMP certification, a Finance for Executives certification, and an Online Proficiency Test for Independent Director certification. I am passionate about driving innovation, excellence, and value for the organization and its stakeholders.