PROFILE SUMMARY:- An achievement-driven professional in SAP BASIS Architecture & Service Delivery Operations- Working for SAP ECS account - Managing RISE with SAP accounts for 1100+ customers- Managing SR (Service Requests) Delivery (SR BASIS, SR SM, SR DB) with team size of 230+ resources.- Ensuring all Key SLA/KPI's are followed by team, like Schedule Adherence, COS, FTR, Audit compliance and Process Compliance.- Ensure team members adhere to company policies and best practices.- Expertise in handling Technical projects like SAP Implementation, Technical Migration, Upgrades, roll-out with strategic, complex landscape client projects/programs.- Followed procedures, change management best practices, Release management, and Service Level Management (SLA).- Expertise in handling customers and Vendors in offshore and onsite (US & Canada).- Successfully led GROW (Global Release Outage Window) outages by coordinating withdifferent teams, infrastructure, and vendors to drive efficiencies in service/cost and reduced overall Outage time by having effective planning, execution, and delivery.- SAP Certified S/4 HANA conversion, Upgrade, OS/DB Migration including NetWeaver.- Successfully led automation of creation of Service NOW report and assignment to reduce response SLA and improve efficiency of resolution SLA.- Expertise in managing high-severity incidents to ensure service availability with minimal delay and impact towards ensuring smooth operations of the SAP environment.- As COE Service Assurance Lead, ensure to have continuous Service improvement plan, SLA training, and managing all SLA reports to the Leadership.- Coordinating weekly Customer Change Advisory Board (CAB) meetings to ensure all changes are approved and under compliance. - Resource management, assignment, FPR Performance review, Leave managementTECHNICAL SKILLS:> SAP: RISE with SAP, Technical Architect, SAP BASIS, NetWeaver, Solution Manager > Outage Coordinator: Outage planning, team management, Vendor management, Execution & Delivery> SAP Module: S/4 HANA, SAP HEC, SAP SOH, ECC, SRM, CRM, APO, PI/PO, EWM, MII, BOBJ, BODS, SLT, SLD, GRC, Vertex> Cloud Platform: AWS Cloud, Azure, HP Helion Cloud, SAP Cloud Platform > Databases: Oracle, DB2, HANA DB, Microsoft SQL Server> Operating Systems: Suse Linux, Redhat Linux, AIX, HPUX, Windows Server 2012/2016> Office Applications: Microsoft Office, SharePoint, Microsoft Project, Visio.> Tools: Service NOW, HPSM, Rev-trac