I lead a team of rockstar product managers who create consumer centric experiences and product strategy around lower funnel (Cart, Checkout, Payments), OmniChannel & Post Purchase ( Returns, Exchanges, Self Service) and Loyalty (Omni Customer Acquisition, Retention, Reengagement)

Providing mentorship and guidance to product managers

Reporting to VP of Product Management, Suyash is responsible for building Omni-Channel customer experiences at the Vitamin Shoppe. - Built a personalized user product recommendations and omnichannel experience that accounts users health, profile & eating habits to suggests pill packs.- Built & launched a refreshing Loyalty Program experience across - Web, App, CRM & stores, and email marketing - Product leading Subscription business - ‘Auto Delivery’ program.- Spearheaded the effort to digitally enable customers & bringing the concept of Omni-channel single view customer profile.- Launched the very first e-commerce app for the Vitamin Shoppe.- Launched new in-store digital capabilities/clientele tools on iPad that improves effectiveness of store associates.- Shipped enhanced Omni-Channel subscription experience (Auto Delivery)- Other products shipped include enhanced ratings & review experience, new omnichannel customer acquisition experiences on web & in-store.Hands on experience: JIRA, Invision, CRM, SQL, Smartsheet, Oracle Responsys, campaign monitor

Responsible for bringing new features and enhancement to Sears and Kmart "Buy Online & Pickup in Store" capabilities. Primarily focusing on Merchandising Pickup (Store Pickup) & In-Vehicle Pickup (Curbside - Mobile app)influencing Sears OmniChannel retail strategy by facilitating other capabilities such as Ship to Store, Cross format (Kmart to Sears & vice-versa), Pay in Store.Working with e-commerce operations, Store Ops, Marketing, PR, Engineering, UX/UI and Content teams to build and deliver a customer focused Omnichannel solutions.Expertise: E-Commerce and Mobile Product Management, Integrated Retail, Agile, User Stories and Business requirement documentation, Voice of Customer, User Research, Web and Mobile UX, Financial Modeling, Business AnalyticsTech

• Assisting the Start-up in defining the product and Industry for their fitness monitoring device.• Led a market research team and conducted primary and secondary market research to identify macro market for fitness monitoring device. • Assisted client in creating marketing strategy and revenue model; performed cost benefit analysis and revenue forecasting.

• Laid out precision marketing plans for clients from FMCG and retail industry. • Predictive customer behavior and seasonality of the product.• Planned analytical led campaigns – customer retention reached 55% and customer win back up to 2%-3 % per month.• Experienced in market forecasting, Campaign Management, Campaign Design, Market Basket Analysis, Segmentation, store cannibalization & catchment analysis.• Developing and testing of hypothesis based on data.• Managing and retaining few of the largest clients for the employer.Domain: CRM, Voice of Customer, Customer Journey, Loyalty Analytics and Direct Marketing (Retail, FMCG, Finance)Tools SAS EM, Alterian DDV, Alterian iloader , MSExcel , Mini Tab, Precision Tree, SQL etc.

• Worked with with cross functional teams such as pre-sales, design and customer support to create a product roadmap.• Led Avaya Mentor Project: Enriched reusable Avaya knowledge base. Got a Team Award.• Working with a goal to improve overall customer satisfaction and quality of service.• Responsible for knowledge management. Created many reusable articles, configuration guide, white papers and video tutorial.• Perform Trend analysis and Coordinate among Product Management, support, service, and management resources.• Proactively assess, clarify and validate customer needs on an ongoing basis.• Worked on Data analytic, Market research and New Product introduction.• Led Engineer recruiting and training projects within and across the business unit.• Worked along with the supervisor in Introducing Knowledge Exchange programs such as K-Cafe, Tech Talks Let's Hear etc.Products:-Ethernet Routing Switches - Modular and Stackables.-Wireless Lan Switches-Virtual Services Platform