In charge of planning and managing marketing campaigns that promote the company's brand, products, and services. *Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.*Develop and monitor campaign budgets.*Plan and manage our social media platforms.*Prepare accurate reports on our marketing campaign’s overall performance.*Coordinate with advertising and media experts to improve marketing results.*Identify the latest trends and technologies affecting our industry.*Evaluate important metrics that affect our website traffic, service quotas, and target audience.*Work with your team to brainstorm new and innovative growth strategies.*Oversee and manage all contests, giveaways, and other digital projects.

https://vip-estates.bg/

*Conducting market research to find answers about consumer requirements, habits and trends*Brainstorming and developing ideas for creative marketing campaigns*Assisting in outbound or inbound marketing activities by demonstrating expertise in various areas (content development and optimization, advertising, events planning etc.)*Liaise with external vendors to execute promotional events and campaigns*Collaborate with marketing and other professionals to coordinate brand awareness and marketing efforts*Plan and execute initiatives to reach the target audience through appropriate channels (social media, e-mail, TV etc.)*Assist in analyzing marketing data (campaign results, conversion rates, traffic etc.) to help shape future marketing strategies*Undertake individual tasks of a marketing plan as assigned

*accompany groups travelling by coach, or in some cases by car, boat, train or plane *welcome groups of holidaymakers at their starting point and announce details of travel arrangements and stop-over points *check tickets and other relevant documents, seat allocations and any special requirements *help with passport and immigration issues *assist holidaymakers with check-in and settle them into their accommodation *communicate a range of information on itineraries, destinations and culture *inform passengers of arrival and departure times at each destination on the itinerary and ensure that all members of the group are back on the coach before departing from each stop *develop a specialist area of knowledge *use professional knowledge to answer questions from holidaymakers and to fulfil their expectations of the tour *make sure all travel arrangements run according to plan and that accommodation, meals and service are satisfactory *organise entry to attractions and transport, such as car hire *ensure that the tour is running smoothly for individual members of the group *respond to questions and offer help with any problems that arise, ranging from simple matters, such as directing a member of the group to the nearest chemist, to more serious issues, such as tracing lost baggage *deal with emergencies, such as helping a holidaymaker who is ill or those needing to contact family members urgently *make contact in advance with places to stay or visit to check details and arrangements *liaise with hotels, coach companies, restaurants and other clients *advise about facilities, such as sights, restaurants and shops, at each destination *occasionally make accommodation bookings on proposed dates *organise and attend tourism events, conferences, workshops, seminars and exhibitions *write reports and maintain records *provide feedback after a tour as part of a debrief session.

Supervision of Global Administrator on completion of passenger cruise questionnaires.Supervisor Explorers desk operation.Ensure all embarkation preparations are completed in a timely matter.Ensure a smooth operation between the Airport and Terminal for guests arriving to the ship.Supervision of Embarkation and check-in with in the terminal and all communication relating to guests arriving from airport as per VOC SOPs.Complete time & attendance work schedule for all guest service staff. Ensuring they meet MLC regulations.GSM set hours at the Explorers desk to accommodate guest requests or queriesReview new Manifest each cruise and complete necessary cabin changes, upgrades etc. and liaising with shoreside for any cabin or guest queries.Handling of all lost/delayed luggage.Ensure all Amenity Reports are sent out in a timely manner at the being of each cruise.Responsible for timely printing and delivery of all printed matters.Able to be confident when dealing with Guest complaintsTake charge of Passenger medical disembarkations.To be familiar with the ship’s safety and security procedures relating to the hotel Department in respect of any eventuality.Ensure all ship board credits are posted in a timely manner

Responsible for promoting tourism and devising tourist development initiatives/campaigns with the aim of generating and increasing revenue. *Marketing, public relations and management.*Planning, preparing tourist or visitor information.*writing reports, business plans and press releases*planning and organising appropriate outdoor activity programmes*handling booking enquiries*managing budgets*developing new activities*organising tours for groups and individual travellers*develop a social media strategy and set goals to increase brand awareness and increase engagement*manage all social media channels such as Facebook, Twitter, Pinterest, Google + and Instagram*write engaging Blog posts and articles*manage and facilitate social media communities by responding to social media posts and developing discussions*regularly liaise with clients via telephone, email, conference calls or face-to-face (agency roles).*SEO basic skills and understanding, content categorization and structure

• Assistance in organization of embarkation and disembarkation• Coordination, confirmation and assistance with passenger departure arrangements and other travel connections (e.g. flight changes)• Organizing guest information documents (city maps / brochures / handouts) • Assistance in production of the daily program • Assistance to guests with lost luggage • Active guest relations and presence during onboard events • Active networking with vendors and colleagues • Assistance with presentation of guest entertainment • Update of onboard Infotainment system • Assistance with coordination of all shore excursions (including audio equipment) • Assistance with the processing of the onboard bookings • Occasionally accompanying excursions and walks • Assistance with coordination and reconfirmation of external entertainers • Assistance with Front Office tasks (depending on vessel) • Support to Captain, Hotel Manager and Program Director with safety drills • Assistance for guests in case of illness / accident • Concierge desk hours in accordance with Front Office duties /cruise layout • Conduction of inventory according to instructions • Maintenance and arrangement of guest library, incl. display of • destination-specific books • Assistance in other departments upon instruction from supervisors (if • required) • Performance according to company standards and HACCP rules • Organization of luggage duty on embarkation and disembarkation• Organizing private tours and responsible for constructive feedback

Supervision of the entire front office and lobby area including shop Centre of information for all guests; transaction of shop sales Operation of phone switchboard, cashless system and safety system Full understanding of guest infotainment system and guarantee as mooth Operation of the system assure full functionality of the MXP system Handling of all incoming and outgoing mail Organization and planning of embarkation / disembarkation Execution of all administrative duties according to company standards Providing general administrative support to the Hotel Manager Handling and preparation of customs regulations Correct handling of all equipment and products Ensuring of cleanliness and neatness at reception Execution of cost control for reception and shop within the budget Conduction of stock takes; inventory according to company procedures Preparation of opening and closing ships at start and end of season Preparation of Cruise and monthly reports Assistance in other departments upon instruction from supervisors(if required) Correct storage of stock; establishing of par levels Organization, management and motivation of the Front Office Crew Generate a work schedule for the Front Office Crew Active participation in onboard training programs Develop and train the Front Office Crew according to VRC PSO Entire trainings administration

Guest relation and attendance during the trip - onboard and ashoreAccompanying and supervising the quality and realization of excursionsResponsible for the smooth course of the transfersProviding support in announcements and presentationsInvolvement in creating and organizing the guest entertainmentSubstituting at the Front Desk as well as shop care, Concierge duties, informationActive selling of optional excursions