Cecilia Ip Email & Phone Number

Orem, Utah, United States

Address high volumes of client inquiries daily, providing accurate, professional responses through phones and emails.Explain business structures like LLCs, Corporations, Beneficial Ownership Information (BOI) Reports, and EINs to support client decisions.Assist clients in selecting the best business structure and ensuring compliance with regulatory requirements.Communicate service, billing, and account information clearly and positively to maintain high customer satisfaction.

Orem, Utah, United States

Provided customer support through email, live chat, and phone calls on ZenDesk.Using Retool to research support history, card application status, payment methods, and general information in order to create detailed replies.Quickly and efficiently executing tickets in a timely manner. High ticket count and high QA score.Problem-solving member inquiries and issues with the Bilt Rewards App, including flagging finance/engineering issues.

Bootcamp Certificate, Ux/Iu

While completing my User Interface and User Design courses, I studied each phase of the Design Thinking Process. At the end, I completed.

Advanced Honors Diploma, Respiratory Care Therapy/Therapist

Activities and Societies: Respiratory Therapy Program, Yearbook Editor, Speech and Debate, HOSA, Key Club, National Honor Society, Dual.