Hannah Moore Email & Phone Number

Austin, Tx, Us

- Austin Child-care Connection: Formulated a product design strategy to transform customer acquisition & redesigned the landing page to speak to user personas. - 2023-2024- University of Texas: Identified a cost-effective solution for a gender studies research team to present their findings to a broader audience ahead of schedule. - 2023- Lone Star Foam: Conducted market research for branding and first-phase market impact. -2022- Encompass: Designed the founding concept, visual design & branding mockups. - 2022- Xplosion: Altered the app's user flow to accommodate user needs in real-life situations. - 2017

Austin, Tx, Us

- Mentored 8 junior designers & collaborated with leadership on the direction of design.- Built a comprehensive testing script in Mural for the user journey of fully financing a vehicle through an omnichannel experience, conducted 15 user tests & synthesized the data. - Conducted contextual research through on-site interviews with 3 managers, 8 staff members, & 12 customers about platform migration issues & user adoption.- Designed feature release transition templates for 25 branch locations across Texas.- Converted over 161 Figma design files in mobile design libraries to a new design system.

Round Rock, Texas, Us

-Revolutionized B2B reporting at Dell by pioneering user-centered design principles, setting a new standard for driving productivity gains, and allowing for departmental downsizing.-Spearheaded implementation of Designs with multiple developers across projects-Reduced the number of KPIs we tracked down from 94 to 13 by using user interviews and surveys to understand what was important to our user base.-Elevated user access to data with expert utilization of user testing for reports, resulting in a significant increase in average usability approval rating from a 4 to an 8 (scale of 1-10).-Advocated for Customer-Centered Design practices in the decision process. Resulting in my department changing its work process to focus on user metrics.-Taught Strategy Sessions on applying Design Thinking to project management and other cross-disciplinary leaders, increasing cross-department collaboration on strategy.-Created templates for Service Design Team, standardizing visual design and presentation structure amongst collaborators to reduce the time taken to produce new presentations.-Designed and Implemented an Intake & Exit Process for our team, resulting in quicker onboarding times for teams starting projects.___________________________________________Experience working in Service DesignCreating Service PlansData Visualizations Logo creationColor blindness analysis for reportsUser Interviews, Surveys, and testingSketches, Wireframes & MockupsEmail FormattingDesign SessionsUser TestingDesign EvangelistVirtual Whiteboarding

New York, Ny, Us

General Assembly provided full-time immersive program concentrate on UX Design process and implementation. That spanned 400 hours in 10 weeks. With corresponding applications associated with every step within the UX design process. From information architecture and User Reseach to Usability Testing. Methodologies: User-Centered Design Process, Design Studio, Guerrilla Testing, User Research, User Testing, UI Design, Interviewing, Design Mock-Ups, Functional Wireframes, A/B Testing, Usability studies, Information Architecture, White Boarding, Prototyping, Heuristic Evaluation, Accessibility & Coding basics, Agile process.Soft Skills: Open Communication, Team Collaboration, Conflict resolution

Austin, Tx, Us

Client management, Team Lead, Customer Care Professional & Client Data Analysis & Reporting.* I'm good at communicating difficult ideas to our customer base & building solid working relationships with challenging customers. * I saved our clients over $15,000 in fees from service provides despite this not being within my job description.* Company CEO gave me multiple thank you cards for my dedication to my work and the extra time I put into my clients.* Received recognition for my consistency as a flexibility team player with an encouraging attitude.* Was a part of the Mentorship program.* While working here the company was award an industry award for excellence in customer service.* Received award for being the worst bowler in the company.

Office Administrator & Freelance Reflexologist with acupressure.* Created a filling & organizational systems for client information.* I created the Reflexologist role with Georgetown Acupuncture & Herb to better server out clients needs.

Seasonal Office Administrator for that busy time of the year for CPA's called Tax Season.* Filing, scanning & Personal assistance to head of office Administrator

Worked with voters to enable the voting process durning local, state & national elections.* Troubleshooting voter technology.

Georgetown, Texas, Us

Customer Care, Team Building, Idea Development, Information Sorting & Event Planning. Creative Design for teens & children's programming & materials. * I had the opportunity to design murals for the children & teen's programming. * I was also able to design coloring pages for at the time new Arts center.* While working here we won a Texas Library award for invocation & excellence in service.

User Experience Design Immersive Bootcamp, Ux Design Process And Programs

Visual Design Remote (Online), Graphic Design

Ux Design, Html & Css Basics

Second Year, Community Outreach Class