I started a new job at SAP as Solution Customer Success Partner. I'm writing a new chapter, joining a new team to learn more skills and expand my experience to run the success of our customers.

As part of the DigiTouch team, I Spearheaded digitalization of sales & solution assets for the European sales team, supporting 50+ digital projects across all industries (digital asset design, remote interaction, gamification, and facilitation). I am responsible for the innovation delivery and collaboration with internal teams (Presales, Sales, Industry Value engineer, Research and Development Labs) and with our partners and customers. During this period, I developed storytelling capabilities and graphical facilitation to impact the experience and be memorable for our customers, partners and startups. Using Design Thinking with SAP techniques and mindset to collaborate with our ecosystem to build innovative solutions and user centric solutions and run the digital transformation. Led the implementation of Design Thinking across our ecosystem, blending SAP expertise with user-centricity to deliver 120+ impactful workshops for customers, partners, and startups. Scaled the Design Thinking approach within the European region, fostering collaboration and driving the creation of innovative solutions.Contributed to the Dare to Rise program, a microlearning initiative that empowered over 500 presales engineers with essential soft skills across the region.

Team Management. New hire Integration and Training. Technical support and consultancies for the key account in the banking, public and telecommunication sectors. Workshops to demonstrate SAP BusinessObjects Business Intelligence solutions to answer customer requirements. Fill RFIs and RFOs. Developed and led high-performing presales teams, fostering a culture of collaboration and continuous learning.Provided expert sales support and consulting to key accounts across Public Sector, Banking, and Telecommunication industries, leveraging deep industry knowledge.Secured over 120 sales opportunities, exceeding sales targets and contributing significantly to quarterly success.

I facilitated meeting and workshops to demonstrate SAP BusinessObjects Business Intelligence solutions to answer customer requirements. Fill RFIs and RFOs. I managed sales opportunities and customer events. Empowered high-performing presales teams through effective leadership, team management, and onboarding of over 30 new hires.Contributed to product innovation by participating in the design of new versions of the BusinessObjects platform.Championed successful sales cycles by managing and closing numerous sales opportunities.

Business Objects Services Division– Training Consultant I developed and delivered impactful BusinessObjects workshops, training more than 3,500 individuals across diverse industries.Bridged the knowledge gap for key accounts through expert consulting services and technical support.I designed specific training courses on customers’ information system. I implemented project and managing business intelligence project with SAP Business Objects Solution.

I developed custom building management and statistics applications on the Windows platform, providing clients with real-time data to optimize operations and decision-making.I shared expert training and support on industry - empowering clients to maximize their technology investments.Led the successful delivery of 10+ projects for key media and tech clients, utilizing my deep technical expertise and fostering strong client relationships.