• IT Management Solution Design: Played a critical role in enhancing the user experience of ManageEngine’s IT management tools ensure efficient task flows and accessible interfaces for IT professionals globally.• Led Design for Key Products: Spearheaded the redesign of Zoho CRM and dashboard interfaces, ensuring seamless user interaction and compliance with WCAG/AODA standards.• Boosted User Satisfaction: Conducted in-depth user research and usability testing, resulting in a 90% improvement in satisfaction rates.• Efficiency through Design Systems: Established and maintained comprehensive design systems, enhancing cross-team collaboration and consistency across platforms.• Data-Driven Design: Utilized user behaviour analytics to streamline user flows, improving task completion by 30%.• Cross-functional collaboration: Partnered with developers and stakeholders to align designs with business goals, leading to a faster product release cycle.• Interactive Prototyping: Created high-fidelity interactive prototypes with Figma and Adobe XD, accelerating feedback loops by 25%.• Training and Mentorship: Trained junior designers on WCAG compliance and usability best practices, fostering team growth.• Product Accessibility: Optimized product accessibility features, expanding usability for diverse user groups and reducing support tickets by 15%.• Improved IT Management Interfaces: Designed intuitive IT management solutions, simplifying workflows for global users.

• Redesigned Core Platforms: Delivered a modernized website and app interface, driving a 20% increase in user engagement.• Enhanced Conversion Rates: Implemented design thinking strategies to boost conversion rates by 85% through targeted usability improvements.• Intuitive Visuals: Developed user-friendly sitemaps, wireframes, and mockups, streamlining navigation and improving time on-site by 15%.• Boosted Marketing ROI: Designed 2D/3D animations for social media campaigns, increasing marketing engagement by 30%.• Accessibility Standards: Enhanced accessibility compliance, opening the platform to a broader audience and improving usability.• Interactive Prototypes: Built dynamic prototypes to test and iterate user interfaces, reducing time-to- market by 20%.• Product Launch Support: Supported marketing with visually compelling assets for product launches, achieving a 50% higher adoption rate.• Streamlined Collaboration: Coordinated with product managers and developers, improving handoff efficiency by 25%.